Chrysler Jeep Dodge Ram 24
Dealership Sales Review
Here is my experience with this dealership: After seeing a deal on Cars.com I decided to offer what I thought was a fair offer for a Chrysler Pacifica Hybrid. I checked out the car on their website and made my offer via e-mail. Cat DeBallis replied back and said that she checked with her "manager" and that the offer was "totally reasonable" and that this offer was valid only for today. I took my family with 3 kids under the age of 4 and drove for an hour. She gave me a call on my way. I asked her again and told her that this was an hour long trip and I don't want to drive that far if they can't honor what was agreed upon. She repeated that we should be good to go. We drove for an hour and were there around 7:30 PM. The car was not ready. Sales person (who was really nice and honest during the process) drove me to another parking lot of theirs for 5-7 minutes and asked me to drive it back to the dealer. So I did that. My family checked the car out. We all liked it. Sat down to sign the papers. Guess what? All of a sudden we were asked to pay 2500$ more. I showed them the e-mail exchange. The "manager" came and told me that he will speak to Cat about this and apologized. This place obviously is very unprofessionally ran and they agree on offers just so they can bring you inside the door after which they fail to keep their promise. 2500$ is not a big difference for a 45K car and I wouldn't mind paying it. It is the dishonesty that should make anyone avoid this place. Stay away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No