Lexus of Silver Spring
Dealership Service Review
My car was dropped off at this dealership with a flat tire. Additionally my battery was partially drained because my lights had been left on while I was waiting for the tow truck. I wrote on the drop off slip that my car had a flat tire and drained battery, did not sign the authorization to do work section of the drop off slip. I asked them to call me so I could find out their costs.. The next morning when they called, their price for a tire change was significantly higher than other Lexus dealerships and, the dealer claimed that my batter was completely dead and not salvageable. I knew this was not true because when I left the car there the battery still had power, just not enough to start the car. I tried to give them an out by telling them I knew for a fact that the battery was not dead. They would not budge. I called a tow truck to take the car to a local tire shop. This dealer then waited until the tow truck arrived to call me with a bogus "Check out charge" of $130.00. I told them I never checked the car in. They then changed their story saying the charge was for diagnosis. I told them there was nothing to diagnose. They I told them on the form the car had a flat tire and a drained battery so what had they diagnosed. They told me that the two truck was there and the car was not leaving the lot if I didn't pay. I have reported their behavior and am looking forward to the state of MD's determination.
- Recommend this dealer? No