Lexus of Silver Spring
Dealership Sales Review
For some reason there has been a big mess with correcting their registration errors of our newly purchased Lexus RX350 that we ended up having MVA notices because of their errors- they admit of these similar mistakes affecting a lot of their customers, including them as employees purchasing, but will leave you hanging than resolving the problems. Very unprofessional and they insist we made them lose their bonus for us not giving them a 10 rating for sales when they have not delivered at an outstanding rate to resolve the outcome of the sale. What is worse, they offered as a consolation to our grief examples of errors their other customers experienced worse from them as if expecting you to accept it as a fact. Wasted our time taking off work to try and resolve this matter, we had to do it on our own and at our own expense. They reportedly hired someone to assist to resolve but won't even remember to follow up or give feedback as committed. WE have extended courtesy and patience but that was not given back in return, so hoping this rating will at least get them to act on issues they are having internally so these problems do not continue happening with all other customers. It is not fair when you are paying a lot of money- it was just too late - had we known this was a problem before we purchased we would have gone to a more reputable Lexus dealership. They don't deserve this sale they got from us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No