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DARCARS Chrysler Jeep Dodge Ram of Silver Spring


3110 Automobile Blvd, Silver Spring, MD 20904 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch Advertising
Written by ReliefCaptain on 12/19/2016

The Darcars Chrysler Jeep Dodge Ram of Silver Spring dealership advertised a price of $32,878 for a 2017 Ram Truck. After visiting the dealership to purchase the vehicle, the sales person and sales manager informed me that they were unable to sell at the listed price and instead provided me with a quote of $42,000 for the truck. After asking again to purchase the truck at the advertised price, I was informed by the sales manager that he "had the right to sell vehicles at any price he wants" and therefore didn't have to sell me anything at the advertised price. He sighted a clerical error and that he was not obligated to honor a price in such situations. Even after I asked for documentation to that end, he was unable to produce it. Although the salesman was friendly and helpful throughout the test drive, his initial comments about the great price and good deal turned out to be inaccurate. The sales manager was both rude and seemingly angry that I would expect to pay the advertised price in light of their mistake. At numerous points during my visit to the dealership I was lead to believe information that turned out to be misleading or false.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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rhoffman1 on 12/20/2016
Dealer Response
Thank you for reaching out to us! I am truly sorry for the trouble. I would like to look into this. Please email me at jdobson@darcars.com. Look Thank you in advance - Jammie
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rhoffman1 on 12/20/2016
Dealer Response
Thank you for reaching out to us! I am truly sorry for the trouble. I would like to look into this. Please email me at jdobson@darcars.com. Look Thank you in advance - Jammie
Report