DARCARS Chrysler Jeep Dodge Ram of Silver Spring
Dealership Sales Review
The Darcars Chrysler Jeep Dodge Ram of Silver Spring dealership advertised a price of $32,878 for a 2017 Ram Truck. After visiting the dealership to purchase the vehicle, the sales person and sales manager informed me that they were unable to sell at the listed price and instead provided me with a quote of $42,000 for the truck. After asking again to purchase the truck at the advertised price, I was informed by the sales manager that he "had the right to sell vehicles at any price he wants" and therefore didn't have to sell me anything at the advertised price. He sighted a clerical error and that he was not obligated to honor a price in such situations. Even after I asked for documentation to that end, he was unable to produce it. Although the salesman was friendly and helpful throughout the test drive, his initial comments about the great price and good deal turned out to be inaccurate. The sales manager was both rude and seemingly angry that I would expect to pay the advertised price in light of their mistake. At numerous points during my visit to the dealership I was lead to believe information that turned out to be misleading or false.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No