Fitzgerald Subaru

A week into ownership I take my car in for the features I wanted to add. The check in process was horrendous. Being new to this dealership I really didn't have a specific person to talk. The first three guys brush me off and tell me they're busy and told me to simply "wait". My wife and I ended up standing there for a good 20 minutes frustrated that no one would take the time to help us. Finally, in comes Martin to save the day. Martin was courteous and immediately greeted us as he entered through the doors. He walked us through the process and provided us with a loaner car. Initially I was quoted 2 hours so I we decided have a nice lunch while waiting. The 2 hour wait turned to a 4 hour wait but, being optimistic, we decided to stay in the area to past the time. I'm from VA and going down the beltway and back up was not an option on this fine Friday afternoon (rush hour). 4.5 hours later we come back to check on the car and guess what? Apparently the car won't be done until the next morning so we decided to drive home and face the unrelenting traffic. I then come back to the dealer first thing in the morning and as I entered I noticed Martin busy with quite a few customers so I seek help from his coworker. This was the same guy who rudely brushed us off the following day but this time opted to help. I sign a few papers, grab my receipt and headed out the door to wait for my car. 25 minutes later still no sign of my car. Again, another gleaming light of hope and Martin was there to help me out. For some reason the previous guy never requested for my car. Service department: 2/5 stars Martin: 5/5 stars!