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Fitzgerald Subaru


11407 Rockville Pike, Rockville, MD 20852 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (0) No (1)
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Dealership Sales Review

3 out of 5 starssales Rating
Drive my Car
Written by Hunter812 on 12/24/2015

In process of shopping for a new Subaru. I spoke with Tom.He was very cordial ,offered to bring the car to us and drive back our trade for appraisal. We missed that opportunity,our schedule conflict. Came to dealership,we were advised that no cars are taken overnight,extended test drive alone,etc. Is Tom the only salesperson with the authority? Puzzles me,we are an existing customer,The dealer made a fair offer to buy our Forester, can keep for security.Live 1.2 miles away.If we had been allowed to take home the red sportwagon overnight we would have purchased. We have an enclosed,secured,assigned parking place .Excellent credit. I have had new,expensive cars offered to take home from other dealers in recent past.Turn down most, because once it's home,like it,you have to have it. If someone gave you a puppy overnight, would you be able to return next day? Great sales strategy, for well qualified,old school buyers...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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clstevenson2 on 01/05/2016
Dealer Response
Tom has reached out to the customer, apologized for the disappointing experience and asked for an opportunity to make it right.
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clstevenson2 on 01/05/2016
Dealer Response
Tom has reached out to the customer, apologized for the disappointing experience and asked for an opportunity to make it right.
Report