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Fitzgerald Subaru


11407 Rockville Pike, Rockville, MD 20852 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (0) No (1)
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Dealership Sales Review

3 out of 5 starssales Rating
overall positive sales experience
Written by fried003 on 05/22/2013
updated 06/04/2025

I bought a new '09 Forrester. This is a no-haggle dealer so the price posted is their price. I felt their pricing was reasonable & not worth looking elsewhere for the possibility of saving a bit more, but likely not enough for the time & aggervation it would require. Time does indeed = money. Once I agreed to the price, here's where I wasn't too pleased with the experience. I also wanted some dealer add-ons. Since I had my old car, I was in no hurry to get this new one, for which I was paying cash. The delaership wanted the new car off their lot almost immediately after I agreed to the purchase. Apparantly, not all of the add-ons were stocked & needed to be ordered. I was hoping they'd install the add-ons, then I'd go fetch it as I live about 35 miles away. But since I was paying by check, they were reluctant to install these items until they were sure my check would clear. And since they seemed to want the car off the lot ASAP - I had to return the 35 miles about a week later, drop-off the new Forrester & take a "loaner" car, which is really a rental from their in-house car rental franchise. I felt as though I was renting from ENTERPRISE, having to mark every little scratch on the "loaner" vehicle or else pay insurance on this car that I was given while my new car was having these add-ons installed. A few days later, I returned the "loaner" & drove my car home again with the added accessories. In short, I had to make two extra trips there than I felt were necessary. If I lived closer, I wouldn't mind as much. For the sales experience this worked out, but overall, it could have been better.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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