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Academy Ford Sales


13401 Baltimore Ave, Laurel, MD 20707 (map)
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Dealership Sales Review

5 out of 5 starssales Rating
Great Job.
Written by Curt_from_PA on 07/01/2016

Car purchased on 6-30-2016. Miles and Malcolm were terrific. There were a few wrinkles in the negotiation process (I think due me being handled by several different folks due to staff's days off) and I was concerned that I might drive 2 hours from home and have a bad sales experience (which is all to prevalent in this industry). I decided to take the risk and make the 2 hr drive after negotiating a trade and a purchase via telephone. I decided this based on the very pleasant and respectful no pressure demeanor that Miles, Malcolm, and Michael gave to me on the telephone. I was glad I made the drive. After I got to the dealership they greeted me warmly and professionally and had everything together. Jeff was so nice and was terrific at getting me through the purchase experience with a high level of respect for my time. It was smooth, quick, and painless once I arrived. Thank you for validating what I hoped was true about your dealership when I decided to drive 2 hours from home to buy a car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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academyford on 07/19/2016
Dealer Response
We appreciate your feedback of our Staff's outstanding service, ,Curt_from_PA! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
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academyford on 07/08/2016
Dealer Response
Curt thank you for taking the time to share your feedback. We truly appreciate your kind words.
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