Ourisman Hyundai

I chose this location to lease or buy a new vehicle due to "mostly" positive reviews on various websites. That was a mistake, but I think that people's experiences will vary, and likely will due to your sales person and so forth. My sales person was mediocre at best, and once I leased a vehicle, unless he needed something from me, he has ignored text messages and emails when I needed assistance regarding the vehicle, literally, I think everyone or all but one was ignored (and it was several). A relationship, and yes even at a car dealership, works both ways. You do not just sell a car and then when the customer has questions or complaints, just blatantly ignore them - thus, strike one for the dealership. Secondly, some other persons that work in the dealership will also hound you for things that they need from you, but once again, if you need something from them, forget it; they lack communication between each other or just want to harass their clients, not sure which one it is - strike two for the dealership. Next, I went to pick up my plates for my car at the service window. I stood at the window while someone was actually AT the window playing on her phone and eating chips. I stood there for a few minutes before I finally said excuse me, I am here to pick up plates; extremely poor work ethic, disregard for customer service (in which car sales is a part of) - strike 3 for the dealership. The only positive light at the dealership given my experience, is one of the finance persons (a lady whom I will not mention by name); she is very respectful, timely, thorough, and kind; maybe if she ran the dealership, there would be less unsatisfied clients and there would be improved staff. Long story short, leasing my vehicle from this particular location was one of the worst decisions I have made. I have a long way to go to finish off the lease, but cannot wait for that day to arrive! I will not ever purchase or lease a vehicle from this location again (unless it was owned and operated by the outstanding employee I previously mentioned). I recommend when you go, you analyze the sales people as some may be great at their job, enjoy it, and respect their customers; on the flip side you have some that do not. Also, be prepared to be hounded if things are not perfect for them, but do not expect them to return the favor if you need something :) They will not bend the slightest to help you AT ALL, but they do expect you to be a contortionist if they need something. If I had the money, I would return the car and get one somewhere else. I know people have good and bad experiences at car dealerships, but this was my truly negative experience at a car dealership. First impressions can last a life time and make a significant impact on ones life, and this one surely did. I hope that other people have great experiences at this dealership and not experience what I have or what some others have. I think for the most part, people have a "good" experience there from what it seems. I just suggest you shop around first and do not be bullied into buying or leasing something in which you are unsure of; and just look for little hints from your salesperson on how they may treat you after your purchase is completed! Good luck and good shopping <3 However, being the honest person that I am, I cannot recommend this dealership to anyone. The lack of professionalism, courtesy, and communication at this place is beyond unbelievable. If anyone knows a way to get out of a lease from these people without getting screwed (I think they already screwed me over in more ways than one), please contact me somehow. I wish to end my business with them and never deal with them again. Last but not least, my first visit to the dealership, I was disrespected as a disabled Veteran service member by some members of staff and management; that should have been my first queue to run away! Lastly, manager doesn't fulfill promise to address an issue and doesn't respond to phone calls nor emails.