Ourisman Hyundai

After processing what all happened, I have decided to WARN other people. They have lost my business going forward. On Thursday 12/29/17, I came in to VIEW vehicles, no real expectations of purchasing until Jan 3 OR later. Checked on the website and a car I was eye-balling (used Hyundai Accent hatchback was prices at 12,500). They also had 2017 Hyundai priced at “Ourisman low price of : 13,330$ (GM stated on 1/3/18 the “end of the year prices had no changed) Anyways, the sales manager stated he could get me in a new 2017 Hyundai for the price I would’ve paid for the used one. (Sounds great right....?) That’s where first round of MISCOMMUNICATION came in. But that wasn’t the real problem. The real problem was the deceit of the financial office. I was told that I HAD to have extended warranty AND GAP insurance in order to keep my APR and current financing. That if I decided not to have it then my interest rate would soar and they wouldn’t be able to make the deal. (By this time I had already been there 5-6 hours). Signed the paperwork went home. Started asking a sales buddy about it and he said, “no, it’s all optional”. Go back up on 1/2/18 to talk to the salesman, sales manager AND financial manager about the “optional” things. Salesman and sales manager were both very good but the finance manager. She kept saying “you have to have these things to keep your financing. But you can end it in 3m if you want but it needs to stay on.” When I kept questioning, I wasn’t met with respect or anything. She started talking to me like I was stupid and a child for questioning her about 3500$ (OPTIONAL COVERAGE) and when I asked why the price was different on the car than what was agreed nobody gave me an answer. I went to my car and was approached by the salesman and I explained to him how I felt that I was just confused. He suggested I go back in and ask questions. This time was even worse. She sorta made a scene about the whole thing. Which just pissed me off. Instant of answering the ACTUAL questions she was dancing around it. Feeling defeated, I left. I called around to other Ourisman (owned by a different brother) and explained the situation and all three people (finance/managers) agreed that it was shady business and that’s not how it’s supposed to be. I called the GM Andy and came in to talk to him. He understood and we decided I would come back on the 3rd and figure things out. Go back the next day. Spoke with the GM and he sales manager agreed that it was in fact a miscommunication. However, I did not get an answer why the ourisman online price for my SAME car was (13,330) and I was paying 16,000.00 for my car. (That’s a big difference)...there were also no dealer stickers on the windows of the accents I saw or test drove. So, I didn’t see, notice or was informed of a “transport fee” to be added All in all I didn’t get many answers. I felt taken advantage of and I won’t do business with them again. Even though there were some great people (salesman) - who was actually concerned AND Honest. Shady. I’ll also be checking into complaining to the attorney general. I’m almost certain this isn’t the first time that this has been done. Considering some of the people actually tried to JUSTIFY her actions. Bad and shady business.