Ourisman Honda of Laurel

Salesperson was great to work with over phone, internet and in person when ordering my vehicle. Vehicle arrived a few weeks late and with a quarter-sized ding in the trunk lid and a broken air vent fin in the rear. Vehicle looked rushed through prep and had not been thoroughly inspected. Promised a new trunk lid. Later called and told they would not replace the trunk lid. Dealer brought in 3rd party to perform ding repair and he removed the ding but buffed almost the entire rear-facing part of the trunk lid. Repeated attempt to improve the condition did not help. Any glance at the trunk lid in any sunlight reveals significant swirls. Other minor delivery issues were corrected satisfactorily.