Ourisman Honda of Laurel

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Ourisman Honda of Laurel

4.7
Overall Rating
(12)
Recommend: Yes (11) No (1)
Write a review: Sales | Service
sales Rating

GREAT Dealership

by NatRob12 on 01/28/2017

We have purchased several vehicles over the years from Ourisman Honda of Laurel. If you are looking for a vehicle, I recommend Anthony Davenport. He was very personable, patient, and went above and beyond to make sure I got the vehicle I wanted. Anthony guided us through the process of purchasing a vehicle from start to finish. He also took the time to sit and go over all the features on the new vehicle, answered our emails and calls all while making us feel like we were truly important. Earle and Brian are also wonderful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
82 Reviews
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sales Rating

Unresponsive sales, not respectful of returning customer

by Arjun_from_MD on 12/28/2017

Very disappointing purchase experience. Was a customer for 12 years and bought 4 vehicles from this location. Sales implied the car had wheel locks, which didn't exist, and when contacted to address, they essentially disappear. How low can the Honda brand fall?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Excellent services

by Afterwork on 04/25/2017

I went to the dealership after work, I was advised of the time it would take. The wait time was less than I was told. I was in and out in under an 1 hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Very Good Experience

by jeffsun23 on 04/10/2017

I didn't oil change last Saturday, even it took a while to wait, but everything was perfectly done. Thanks!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

by jordo164 on 04/02/2017

I took my car in for an oil change and replacement of air bag. Service was suppose to take 2 hours but end up taking less time. Friendly service. Service Rep, MIke, was great.

  • Recommend this dealer? Yes
service Rating

Excellent Customer Service

by Philip__ on 03/26/2017

Wednesday was my second time getting my Accord serviced here. Both times were pleasant experiences. I know my car is in good hand when I leave it with C.J.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GREAT Dealership

by NatRob12 on 01/28/2017

We have purchased several vehicles over the years from Ourisman Honda of Laurel. If you are looking for a vehicle, I recommend Anthony Davenport. He was very personable, patient, and went above and beyond to make sure I got the vehicle I wanted. Anthony guided us through the process of purchasing a vehicle from start to finish. He also took the time to sit and go over all the features on the new vehicle, answered our emails and calls all while making us feel like we were truly important. Earle and Brian are also wonderful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent customer service while skillfully handling my car

by rsuchoski on 12/13/2016

I love the location where I can stop on the way to work, and have space to do work while waiting for my car so this isn't a drain on my day at all. Plus, Keith is awesome, really makes me feel welcome as we catch up on life since we last saw each other. This past visit I was expertly taken care of by Lewis, who patiently explained the complexity of why the TPMS sensor needed to be replaced as well. Great job, guys and gals!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ongoing Great Customer Service

by nanmill on 11/23/2016

I just wanted to give a shout out to Ourisman Honda of Laurel and Anthony Daveinport. My husband and I purchased our new 2017 Honda Accord back in September. Anthony made the purchase smooth and easy. He was very friendly and helpful. Now 2 months after the purchase I have reached out with a few questions regarding maybe adding a few things to our vehicle such as a remote start and I received a very quick response with all my questions answered. So the great customer service of Ourisman Honda and Anthony Daveinport did not stop after our deal was done. They are still there to support their customers. We were and still are very well pleased. Sincerely, Nancy Miller

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fabulous!!!!

by Courtneyislame on 08/30/2016

I LOVED Anthony! Me and my husband went in with zero intentions of purchasing a vehicle. One gentleman led us to Anthony who was wonderful and helped us getting info on the car we were interested (2016 Honda Civic). This was our first vehicle purchased together so we had plenty of questions and different opinions on what we wanted in a car. He helped us find a healthy medium in what each of us wanted at a great value! He took his time to show us multiple vehicles in various colors and with different features. He spent about 4 hours of his time assistant us in everything we needed and even took time to look up stuff with our bank and financing. Very charismatic and our whole experience at this dealership was wonderful! If we ever decide to upgrade again we will be purchasing from this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best experience buying a new vehicle

by curtisa1 on 08/29/2016

I was searching the internet for a vacation vehicle, a van of some sort. After putting in my info I received quite a few emails form various dealerships, I choose ourisman Honda of Laurel. I made an appointment with Anthony D. and after speaking with him I was so comfortable with the phone conversation that we made an appointment for me to come in. It was a Saturday, I had so much to do that day but since I promised to go I went, Anthony D. met me at the door and got the keys and took me for a test drive, while we were test driving he was explaining all the features of the vehicle, when we got back I was so impressed with everything that I signed the papers and got my new Honda Odyssey 2016. I love my new van and I would definitely recommend Ourisman Honda of Laurel and Anthony D. I did not go to purchase a new vehicle but after talking to Anthony I was glad I did. Thank you Anthony D. for your attention to detail and making sure that the buying process went as smoothly as possible. Thanks From Curtis A.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Highly Recommended

by Govind_R on 08/14/2016

I recently was faced with the challenging task of buying a new car. After a lousy first experience of buying a car from a dealer I was a bit apprehensive this time. However, I had an amazing car buying experience at Ourisman Honda of Laurel. The interaction I had with Mr. Anthony (sales manager) made the experience tremendously easy. He was very knowledgeable and answered all our questions patiently. We were able to negotiate a good price for the car with him. I would highly recommend calling/emailing Anthony at Ourisman Honda [html removed] to anyone who is interested in having a great car buying experience. Also, my experience with the Finance Manager Jennifer Smith was amazing. She really worked hard to get me the best rate possible for my installments. She gave us really good advice and guided us through the finance process and other paperwork. Thanks Jennifer and Anthony for the wonderful car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Couldn't be happier!

by dee_dee1 on 06/08/2016

I had a really great experience purchasing my brand new 2016 Honda Accord from Ourisman Honda Laurel a few weeks ago! My sales consultant, Ramon Hart was simply the best! He was very calm (yet confident and firm), patient and sincere. He really made me feel like he was working with me and was listening to my needs as opposed to pushing his agenda and simply trying sell to me a car. I appreciated that very much. All the other people I came across during my "researching and decision making phase" (it took me a almost two weeks to seal the deal.... I like to do thorough research before making a decision) were extremely nice and warm as well. The finance lady I worked with, Debbie, also deserves a shout out. She is funny and just all round great, too! :-) This is my second time purchasing a car at this location and I think that in itself speaks volumes. In a nutshell, they are very professional, deliver excellent service and are very nice people to work with!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Greatest Car Buying Experience Ever!

by jbwilson88 on 03/14/2016

After much deliberation I finally decided to purchase a new car. This is not my first Honda and I'm sure it won't be my last. I was referred to two places, a Chevy dealership and a Honda dealership. I wasn't so sure I wanted to drive a Chevy and I was driving a Ford for about 2 years. I decided to check out the Honda dealership in Laurel and I must admit they have a really great team of people working their. Most of the time you go to a dealership, their rude, nasty and arrogant. Not in this case at all. My salesman was Brandon Hickson-Hamilton and I must say, he went above and beyond to accommodate me and meet all of my needs. At first I just wanted to look at used cars, yet I was able to purchase a brand new 16 Accord. Brandon was very welcoming and made sure he thoroughly explained everything to me. I got a great deal and a great rate. I just knew in my mind that I was going to driving back off the lot in my old Ford. To God be the Glory! I am now the proud owner of my second Honda and my new baby will look good sitting in front of my house. Brandon Hickson-Hamilton, thank you so much from the bottom of my heart for all of your hard work.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

First Honda purchase

by Danushka on 03/14/2016

After having a bad experience with another Honda dealership, I was skeptical about what my experience going to be at the Ourisman Honda of Laurel dealership. I had done all my research and knew what I wanted to buy. I requested some information through Autotrader, and Brandon Hickson-Hamilton reached out to me the next day. After confirming they had the HR-V EX in the color I wanted I went to see the car that evening. 3 hours later, I purchased the car without any hassle.I look forward to taking advantage of the program they have at the dealership for new car purchases. I would recommend this dealership and Brandon to anyone looking to buy a Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

The Very Best in Customer Service

by Princetonbound on 02/29/2016

The quality service we received at Ourisman Honda of Laurel when we purchased a New 2016 Honda Civic for our 16-year old's Christmas present could not have been better. Sales rep, Brandon Hickson-Hamilton and his sales support team worked seamlessly in ensuring that the car was properly prepared for delivery. Brandon also asked great questions to help identify what type of vehicle fit our needs. He was sincere and committed to making our purchase decision a pleasant one. He continued to follow-up with us, even after our purchase, demonstrating his genuine interest in our son's happiness. The fact that Brandon eagerly goes "the extra mile" for his customers makes the decision to purchase future cars from Ourisman Honda of Laurel a very easy one!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Professional Salesman

by hondaman39 on 10/18/2015

Wow! What an experience I had at Honda. I came with the intention of just looking to see what was on the lot and I left a customer. A well dressed gentleman greeted me on the lot, engaged with me about my needs and desires in a car and then wowed me with the perfect car. Brandon truly knows the ins and outs of the CRVs. It accommodates my needs and the needs of my family. There was no way I would have left the lot after the presentation and test drive. And then Brandon was very professional and patient with me with all of my questions concerning the car. I didn't feel pressured into purchasing. I would definitely tell my family and friends to come to Honda and ask for Brandon Hamilton.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Brandon Hamilton is the man!!!

by JustinF2015 on 08/29/2015

Much thanks to Brandon Hamilton and the entire team at Ourisman Honda in Laurel. They got me set up in a sweet new 2016 Honda Accord EX-L V6. I couldn't be happier! I've been an Ourisman customer for 14 years because they truly do things the right way!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New Odessy

by uvagomes on 08/09/2015

Brandon Hickson was a great salesperson. They gave me a great deal for a 2015 Odessy and were very receptive during the negotiation. I even got a "free" lunch :-)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda Purchase

by hillerm on 06/16/2015

I went to Ourisman Honda to purchase my first car. The salesman who helped me was Anthony Davenport, and he could not have been more courteous and enjoyable to work with. He explained everything about the vehicle very clearly, and took the time to really listen to what I needed in a car and offered helpful advice. Even after the purchase was made, Anthony helped me get acquainted with all the car's features and made sure I knew how to use everything. I'm very happy with both the car itself and with the excellent service at Ourisman Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Brandon Hamilton great salesman

by Specialb on 04/13/2015

Mr Hamilton was friendly courteous very helpful every car dealer needs a salesman like Mr Hamilton I would recommend Brandon to everyone

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Honda Fit

by chuff1 on 03/26/2015

Ramon Hart of Ourisman's Honda of Laurel sold me my 2015 Honda Fit in February. He actually came in on his day off because I couldn't make it on the day I originally scheduled. Ramon made my first car buying experience easy and pleasant. He was very knowledgeable about the Honda Fit's features and although it was freezing cold outside, he stood by my door patiently going over every detail twice! He kept a smile on his face the entire time. When I had to come into the dealership a couple of days after our first meeting, he greeted my family by their names without having to ask again and shook everyone's hand. Ramon made me feel welcomed and that my business was appreciated. I will definitely recommend him to my family and friends in the future and will definitely go back to him for my next car. I give my experience 5 stars. Chris Huff

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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