Ourisman Honda of Laurel

I requested an email quote on a 2008 Honda Odyssey from Ourisman Honda of Laurel through Edmunds.com. I received an email quote from Ourisman Internet specialist Ryan Dunn that had a few different charges and discounts listed. At the end of all these, it displayed an “out the door” price of $28,806 for the model with my requested specs. I responded to the email saying I was confused by some of the info in the previous email and that I wanted confirmation that $28,806 was indeed an “out the door” price for the model I was looking for. Mr. Dunn responded that it was the out the door price and that he had the model and the color that we wanted. I then sent another email asking how trade in values were determined. Mr Dunn replied that Ourisman was very competitive in this area and right in line with Edmunds or Kelly Blue Book pricing. Ryan Dunn was not working the day that I went to the dealership but he had arranged for another sales rep and a sales manager to be ready for me to discuss financing and to put a value to my trade in. These gentlemen informed me that Mr. Dunn had made math mistakes on my quote. The actual out the door price was $30,867. I told them there must be some mistake because I had questioned the price when it was given to me and Mr. dunn had confirmed it. They also gave my trade-in a value more than $2000 less than either Edmonds or Kelly’s Blue book gave it in “fair” condition with similar mileage. So now I was being offered a deal over than $4,000 higher than I had been led to believe it would be. Did they mislead me to get me to the dealership or are they just that clueless? My experience is that no one will write down a price to anything without a manager’s approval, so I suspect that it was some kind of bait and switch from the beginning. Don’t despair, I WAS promised 5 free tanks of gas. It should have been 5 tanker trucks full of gas to make up for the time that I wasted with this dealership. Ourisman Honda of Laurel is the kind of dealership that makes people dread buying a car! If you do choose to request a quote from these guys, get the name of the sales manager that approved the price with the stock # of the vehicle that it applies and plan on selling your trade-in yourself. Below is a copy of our email correspondence with Ourisman Honda of Laurel. J & K Silver Spring MD From: [violative content deleted] To: <deleted> Sent: Tue, 11 Dec 2007 3:25 pm Subject: Ourisman Honda of Laurel Price Quote Dear <deleted> Thank you for your internet inquiry for a Honda Odyssey. At Ourisman Honda of Laurel we understand and appreciate your desire to facilitate an easy and hassle free purchase. While every dealer will want to sell you a car, at Ourisman Honda of Laurel, we want to EARN YOUR BUSINESS! And the best way we know to accomplish this goal is to provide you the most up to date and accurate information that is available. Information is power and we want to empower you with a detailed explanation of the pricing structure we use. At the end of our explanation you will find the price quote you requested. We hope this will answer any and all questions you may have! MSRP: The Manufacturers Suggested Retail Price or MSRP represents the selling price recommended by the manufacturer for the vehicle you are considering. MSRP on your vehicle is $32,210.00 Invoice: The price the dealer pays to buy a car from the manufacturer, exclusive of hold back or other discounts. Very seldom is this the bottom line of the cost for the vehicle to dealers. Invoice on your car you are considering is $29,166.05 Dealer Holdback: An allowance paid by the manufacturer to the dealer to allow the dealer to purchase a vehicle for less than the invoice price. Dealer holdback on the vehicle you are considering is $517.20 Dealer Cash: An incentive to a dealership from the manufacturer to assist in selling a particular model. The dealer cash that is available n the vehicl