Ourisman Honda of Laurel

We recently shopped for a minivan and visited several Honda and Toyota dealers to look at the Honda Odyssey and the Toyota Sienna. Ourisman Honda was by far the worst dealer we had the misfortune of visiting. After being greeted by the salesperson, we waited for several minutes while they tried to find an Odyssey to test drive. They returned saying they couldn't find it, and went over to the customer service desk to see if the other salespeople could help find it. It was like a scene from a bad comedy--all of the salespeople were standing around throwing balls into 10 or 20 dixie cups that they had put on the floor behind the desk. They were cheering as each one of them got one in. All well and fine, except we were standing 10 feet away, waiting for help for 5 minutes while they stood there playing their game. Rather than get them to stop and help find our car, our salesperson joined in the fun. After a few minutes they did eventually half-heartedly ask if someone could help find the car, but did not get a response from the other associates. It was only when my wife raised her voice and asked if one of them could stop playing games and help our salesperson that they finally helped locate the car. Our salesperson thanked us for the help...but the point is that the salesperson should be helping the customer, not the other way around. Once on the test drive, the salesperson was lacking in knowledge about the basic features of the car, and was very patronizing. An unpleasant test drive ended with us back at the person's desk. They talked about how customer service was their top priority and how they wouldn't leave for the night until the last customer was taken care of....talked about it as they quickly put on their coat and hat and gathered up their things. When we asked about price, they went back to talk to their manager and quickly returned saying that we'd have to come back the next day to talk price. Given how rude they were, and how unwilling they were to talk about price, they must be really not want anyone's business!