Ourisman Honda of Laurel
Dealership Sales Review
After researching information and searching at several dealerships via the internet, we were able to find the vehicle ( 2006 Honda Civic Sedan) that we were looking for at Ourisman Honda of Laurel. We had worked all day and it was getting late so, prior to going to the dealership, we called to ensure that the 2 vehicles that we were interested in looking at were actually in stock and onsite. We were referred to a salesman who checked the status of the vehicles based on the stock numbers that we provided. He informed us that the vehicles were onsite and available for sale. He provided us with directions and we promptly left for our 45 minute drive, on a very cold night for the dealership. We were greeted by the salesman as we walked around the lot. I asked about the location of the 2 vehicles that we had come to see. He walked us over to one and told us that the other had been lent out as a loaner (Mind you, it was after 7:00 pm and we had been told 45 minutes ago that both cars were onsite - honesty?). This left us with just the one vehicle to test drive and evaluate since their were no other comparibles on the lot. At this point, the salesman was cordial and provided us with directions and pleasant conversation during the test drive. Upon returning to the dealership, we requested a carfax report, and we remained outside examining and discussing the car. Get ready... things were about to change--- As we sat inside the dealership, our salesman completed the standard customer information sheet. He had provided us with the carfax report prior to coming inside - time for the negotiations, or so we believed. He walked away and returned with figures. We stated that their asking price was well over the TMV and other quotes that we had obtained for similar vehicles. Also, although the mileage on the vehicle was very low (mid-20's), it had previously had 2 owners, and was not being sold as a "certified" vehicle even though the price was high. I mentioned these things and the person sitting before us transformed into the true "rude used car salesman". He became abrupt and cockey. Do you like the car? Would you buy this car tonight? You need to understand we have a stake in this too. He began the speech expounding on the long standing reputation of the Ourisman name and the unmatched value and pride of ownership in purchasing a Honda. (We have purchased 2 Honda's in the recent past and were attempting to buy a 3rd). By this time, his attitude change was complete and he was becoming more abrasive and combative with each sentence. I could not believe the way, this man had decided he was going to speak to us. I had heard enough. We had been sitting there all of 5 minutes, that's right we had not been sitting down more than 5 minutes! As I gathered my things to leave, we were asked - What's really keeping you from buying this car tonight? We reiterated that the price was the main issue. Please note, we were never even asked what we would pay for the vehicle! He stood up and walked into an office about 6 feet behind me. I then realized that a person, whom I'm assuming was the Used Car Manager, had been sitting right behind us listening the entire time. We were never greeted nor acknowledged by this person. He returned as sour as ever saying that there was nothing that he could do. We were never referred to or approached by the Used Car Manager. The salesman provided us with his business card and inspite of his rudeness, we thanked him and began to leave. As we were leaving, I turned and looked at the "Used Car Manager" who just stared and never parted his lips. As we were going out the door, I noticed 2 who I assumed to be salesman standing over near the corner of the front window looking toward us laughing. They were standing close enough to hear and witness their collegue's "performance". Aside from their complete unwillingness to negotiate, no potential customer should be treated with the rudeness, unpr
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No