Ourisman Honda of Laurel

Requested and received formal email offer including itemized invoice price and out the door price, etc on 09 Pilot from the Sales Manager. Set up appointment to take delivery of vehicle. Upon arriving at dealership, passed off to salesman vice the sales manager who made the offer. Was told there was only one car in the model and color I wanted in Maryland. This wasn't disclosed in the email offer although my request identified both clearly. Although bothersome and warning bells were starting to go off didn't think much about it because dealers trade vehicles all the time. They said other dealership "owed me a big favor" and they could get it delivered. They handed me a piece of paper with different, much higher price on it than email. I handed them the email offer they had sent me with the price I came prepared to pay. Salesman talked to Sales Mgr and came back saying the email offer was an "honest mistake" by the Sales Manager. I asked if they were going to honor their written quote; they said "No; they couldn't". I rose to put my coat on and leave and salesman said he didn't understand what I was doing. I said "leaving" and did so. Sales manager responsible for "mistake" never once came over to apologize or personally interact with me although we were seated about 20-25' apart and could see each other. I know if I had made a mistake of that magnitude that may have jeopardized a sale, I would have at least come over, introduced myself, apologized etc. Following day a different sales manager left a voicemail saying he was taking the liberty to set up an appointment with me at 3:30 to answer any questions I may have about the Pilot. Twenty minutes after the "appointment" I received another call asking where I was and informing me that the salesman would be there for another hour or so to answer my remaining questions. Incredible. Only good thing I can say is the salesman (versus the sales manager) was professional. Caveat: I did not know this forum about dealerships existed prior to the episode above. Had I read the reviews of Ourisman, I would have saved myself some aggravation and time. Called and filed complaint with Honda Corp. Working up letter to BBB, Honda and owner of Ourisman of Laurel. Do not trust written information you receive - it's meaningless.