Rosenthal Acura
Dealership Sales Review
Before we got to Rosenthal we test drove some pretty horrible cars, visited some pretty questionable used car lots and everything was sold as is because my daughter's budget was $5,000. Things were completely different at Rosenthal. At Rosenthal we test drove a 2000 Acura TL fully loaded with brand new Michelin tires, Navigation system, and seats that looked like no one ever sat in them. The car was her dream and we bought it for $4,850. It had 202K but hey it was an Acura so what could go wrong especially with a 2K/2 month engine/transmission 100% warrantee. It need to be inspected so we picked it up the next day. They put in new brakes, detailed the car and fill it with gas. We were so happy. We drove away and then a strange noise and problem happened. They gave us a loaner and told us to call the next day. The call brought us bad news it needed a new transmission. No problem they took the car back. We were devastated. We checked other dealerships and each one said any car that old should have been sold AS IS. But, Rosenthal gave us a warrantee and honored that warrantee so we decided to stick with Rosenthal. Glad we did. We were in cars for the next four weeks and my daughter was getting very discouraged. They did everything in their power to put a smile on my daughter's face because she was so disappointed. Finally a 2007 Honda Fit arrived with 102K miles. Since it needed a 100K service they did it for my daughter because they knew she was totally responsible for the maintenance of the car. They respected her for that and was impressed that she took on that responsibility. The best news is they gave and I repeat the word gave her the car for the same price as the Acura. They are truly great and compassionate people. They treated my daughter as if she was family and no matter how much training you have as a sales person you cannot fake that glitter in your eye when you are making a teenager happy. We love them. Please remember they did all of this because they are honest and also because my daughter was responsible, pleasant, and respectful. Some day she will get that Acura TL and will be from Rosenthal. So, if you have a teenager in your home and they need a car GO TO ROSENTHAL!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes