Rosenthal Acura

We strongly recommend to AVOID this dealership. In one sentence, Rosenthal Acura as a dealership is dishonest and they don't care. In 2012 we were looking for an Acura MDX. Radley Acura in VA actually gave us a way better deal, but because we live in Gaithersburg, we chose Rosenthal as they promised to offer us a close price (not as good as Radley), excellent after-sale service and life-time car wash as often as every 2 weeks (which was to match Radley). We requested the Sales Mr. John B. to write down the terms and signed it, but Mr. B. told us he worked there for over 10 years, we just need to trust him and the dealership. We chose to trust them, but now we REGRET making such a decision. First on settlement day, we found that the price on the invoice Rosenthal's financial person provided was not as they promised. That startled us, but hey, mistake can happen. Then during the paper work process, their financial person tried to sell us various deals to 'better protect' our new MDX. After careful comparision, we told her we are not interested, and she turned sarcastic. How nice of her! After we got the car, we went for car wash on average less than once a month in 2012. We just called Mr. B. for the first car wash in 2013. Guess what? He said we can only wash the car when we do the service at their dealership. He does not care what he promised, and does not care even we said we would complain to his manager. After all we were not too surprised, because this is likely how this dealership treat their customers after they sell the cars. We will spread our upsetting experience on every review website we can think of to warn potential shoppers. They are dishonest and disrespectful. They feel alright to trick their customers. I hope they would realize how wrong doing business in this way is.