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Renn Kirby Mitsubishi


5712 Buckeystown Pike, Frederick, MD 21704 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
TERRIBLE EXPERIENCE
Written by challengethis on 04/24/2017

STAY AWAY FROM THIS DEALER. We went in with the full intention of buying a car. We already had the money, so we didn't even need to go through the approval process. Our sales guy told us that another salesman was waiting for someone to come in as well to see the vehicle. We take it out for a test drive and come back to notice that the other people are there with the other sales guy. We start filling out the paperwork when over comes Dave (sales manager) and tells us that they have to give priority to the other customer because the test drove it YESTERDAY. I told him regardless we were here first TODAY. He didn't care. He gave them first priority and spoke to us in a very condescending way even after knowing my husband was prior military. He treated my husband and I terribly - he's a total [non-permissible content removed]. I feel this is completely unprofessional of a dealership especially when our sales guy told us we would have first priority prior to test driving it. He didn't care and threatened to only give us $500 for our trade in (which is worth $8k) if we continued. I WILL NEVER EVER GIVE MY BUSINESS TO A DEALER THIS SHADY. I also intend to contact the GM as well as anyone above him that I need to. I have never been treated this way and wouldn't want anyone to go through this either.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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