Renn Kirby Mitsubishi

Today 9:00 AM - 8:00 PM
Open Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Renn Kirby Mitsubishi

3.7
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
sales Rating

New Purchase

by jwl68th on 12/08/2017

The purchase of our new Outlander Sport could not have gone better. Our salesman Tommy Moberly was friendly and professional and easy to work with. We are extremely happy with our purchase and would not hesitate recommending Tommy and Renn-Kirby.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 Reviews
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sales Rating

New Purchase

by jwl68th on 12/08/2017

The purchase of our new Outlander Sport could not have gone better. Our salesman Tommy Moberly was friendly and professional and easy to work with. We are extremely happy with our purchase and would not hesitate recommending Tommy and Renn-Kirby.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

TERRIBLE EXPERIENCE

by challengethis on 04/24/2017

STAY AWAY FROM THIS DEALER. We went in with the full intention of buying a car. We already had the money, so we didn't even need to go through the approval process. Our sales guy told us that another salesman was waiting for someone to come in as well to see the vehicle. We take it out for a test drive and come back to notice that the other people are there with the other sales guy. We start filling out the paperwork when over comes Dave (sales manager) and tells us that they have to give priority to the other customer because the test drove it YESTERDAY. I told him regardless we were here first TODAY. He didn't care. He gave them first priority and spoke to us in a very condescending way even after knowing my husband was prior military. He treated my husband and I terribly - he's a total [non-permissible content removed]. I feel this is completely unprofessional of a dealership especially when our sales guy told us we would have first priority prior to test driving it. He didn't care and threatened to only give us $500 for our trade in (which is worth $8k) if we continued. I WILL NEVER EVER GIVE MY BUSINESS TO A DEALER THIS SHADY. I also intend to contact the GM as well as anyone above him that I need to. I have never been treated this way and wouldn't want anyone to go through this either.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Unexpected PLEASANT experience

by yt_chang on 06/17/2016

Our sale consultant, John Gray, was a very honest and considerate guy and we had a really positive experience while checking a 2016 Mitsubishi Outlander SE AWD at Renn Kirby. Starting with an email that John replied, he not only guaranteed the quote price by TrueCar.com but also honestly explained the impossible negotiating price on their website. During test drive, he helped us install car seat and patiently answered all our questions. After 10 min waiting, the manager of Renn Kirby actually gave us a very good price (lower than TrueCar.com suggested price). And, importantly, it was an on-the-road price plus rebate, so there were no hidden or extra fees on the paper. Therefore, we quickly made a deal and drove our new Outlander SE home that night. Unlike our previous visits to other auto dealers, John and Renn Kirby did a fantastic job on creating a comfortable car-buying process and these guys do offer on-the-road price in a straightforward way, which I liked a lot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales rep (Russell) was extremely cocky.

by charlieboh on 03/24/2008

I contacted Renn Kirby to only ask a question about a warrenty. Of course, not soon after he had me discussing a vehicle. He advised me he could get me into the vehicle with leather for a certain price. My husband & I took the long trip to the dealership....only to discover there had been a "misunderstanding" about the price quoted to me. There was no misunderstanding. Russell deliberately mislead me on the price. The car was still a good deal regardless. We found Russell to be extremely cocky & arrogant. I we had not been for the fact that we had driven a long way to the dealership we would have walked out. We found the owner to be very pleasant but he will NOT return your call if there is a problem. Which we had with the vehicle having defected seat belts. Please see our review for SERVICE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

They will try their best not to cover something under the warrenty program.

by charlieboh on 03/24/2008

BEWARE....we had defected seat belts that frayed...one week after we bought the car from them. We were told they would be covered but then they tried to blame it first on our dogs, but then we proved the belts had not one puncture mark in them. Then they tried to blame poor car seat installation! My 6 yr old son sits in a booster seat...there is NO installation. The problem was the guider on the belt causing friction when my son struggled with the belt (that locks to quickly). Poor design & the seats are to narrow in the 2007 Outlander to accommodate a car seat/booster seat properly. They expected us to pay $600 for two new seat belts! The clock in the car does not work & there is a small missing piece in the body frame. They have no idea where our plates are & they don't call you back when they say they will. They refused our request to talk to the owner over the problem. We finally got the belts covered after I advised them I would take them to court & had filed a complaint with the Corporate Office. Total aggravasion for a car we spent $25,000 on! The ironic part of it is...on their cheap magnets that they give you after the sale, it says "ALL ABOUT THE TRUST", lol! They went out of their way NOT to cover something under warrenty. I don't trust them for anything now. They also contract with a leather shop called Auto Trim & the arrangements for them to put our leather seats in (which were paid for when we bought the car) were totally screwed up by them. What a mess! We will NEVER buy another car from them. Avoid them if possible. The dealership in Hagerstown is awesome! This is what you get when you deal with a rinky dink dealership!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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