Heritage Toyota Catonsville

Received VERRY POOR customer service in the Service Center of Heritage Toyota in Catonsville. On Friday, May 26, 2023, I dropped my vehicle off at the Heritage Toyota Service Center at my appointment time of 12 noon. Never received any telephone calls from Justin, my service advisor. So I reached out to him at 3:30 P.M., at which time he said that my vehicle would be ready before 7:00 P.M., at closing. By 6:45 P.M., when I had not heard from Justin, I arrived at the Heritage Toyota Center only to find out that my vehicle had not been touched. I was also informed by Justin’s supervisor, that he had planned to keep my vehicle overnight without informing me. I canceled the service at Heritage Toyota and scheduled my oil change at Stafford Brown Toyota in Glen Burnie, where good customer service is always practiced.