Heritage Volkswagen Catonsville

If I could rate it a 0, I would, but 1 is the lowest score. DO NOT give this dealership your business. They will crash your car and then not give you a fair trade or deal on a new car. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rotation. Their technician crashed my car into a pole and admitted fault. This car has 6,000 miles on it and is now damaged because of the negligence of the dealership. The dealership tried to "internal" the damage so that it would not show up on a carfax and only went through their insurance after I told them that made me feel uncomfortable and that I would prefer insurance to be involved so that I can guarantee that the work is done correctly. They will be repairing it but keep telling me that there will not be any depreciation (when literally every car website says that there will be depreciation for an accident) and that my car will "look as good as new." When I told them that there will be depreciation and that I want an undamaged car, they offered to buy back my damaged car and sell me a new car, but at a $10,000 cost to me. I should not be upside down on a brand new car loan for damage that the dealership caused! They do not care about their customers. DO NOT waste your money or time here and go to a dealership that actually cares about their customers.