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Heritage Volkswagen Catonsville


6624 Baltimore National Pike, Baltimore, MD 21228 (map)
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Dealership Sales Review

5 out of 5 starssales Rating
The Best Customer Service Anywhere
Written by dennisaw on 07/22/2016

I just purchased my third car from Russel Volkswagon and, as usual, I received the ultimate in customer service. Armando Graham and Denny Applegarth were outstanding. Searching their website, I found four cars I wanted to check out. They made sure the cars were there for me when I arrived and walked me through the features of each one. I decided on a Passat. I told them exactly what I wanted for a monthly payment and the length of my loan. Armando and Denny worked with me to get the payment I wanted, for the length of the loan I wanted at a great interest rate. I couldn't have been happier. Special kudos to Tony who had the paperwork ready to go and had me out of there in 10 minutes. Customer service is the most important aspect of any business and Russel Volkswagon is the best. Thank you for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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ilovemileone on 07/25/2016
Dealer Response
Thank you for taking the time to review us! Russel Volkswagen strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.
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