Heritage Volkswagen Catonsville
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Dealership Sales Review
sales Rating
Truly outstanding experience
Written byon 04/13/2016
I had been talking to other dealers in the area for a couple of weeks, then I reached out to Russell VW in Baltimore through this site edmunds.com. Immediately they reached out to me by email and phone. In short, five days later, they delivered to me the vehicle I wanted, in the colors I specified, and at a price I could afford (compared to other so-called "best quotes"). And this was after they went out of their way to bring it in from another state as the color I wanted was unavailable in this area. Thank you, Armando, Richie and Gabriel. You guys are true professionals - keep up the stellar service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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ilovemileone on 04/30/2016
Dealer Response
Thank you for your encouraging review of Russel Volkswagen. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Russel Volkswagen
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