Jerry's Toyota
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Can't email me a receipt due to HIPPAA laws.
Written byon 11/22/2024
I'm so sick and tired of being ignored after taking my money. How hard is it to email a copy of a receipt or perhaps be able to access it on your own? WHAT A JOKE JERRYS IS
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Norman B on 11/25/2024
This was resolved via a follow-up phone call from Jerry's. I appreciate their commitment to privacy. The service manager should probably address this with their team. I felt like I was lied to, and someone made up a HIPAA law excuse because they were being lazy. Thankfully, the manager was able to assist without driving 45 minutes each way.
ReportJerrysToyota on 11/25/2024
Dealer Response
We apologize for any inconvenience or frustration you may be experiencing regarding your recent service. We understand the importance of timely and efficient service, and we take your concerns seriously.
We will investigate your issue and work to resolve it as quickly as possible. Please feel free to contact our manager at Mattb@jerrystoyota.com to discuss this further.
Thank you for bringing this to our attention.
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