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Jerry's Chevrolet


1940 E Joppa Rd, Baltimore, MD 21234 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (1)
Service Rating
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Service horrible and GM does f care about customers
Written by Hellolove on 04/29/2017

Went for a warranty issues rough idle. Needed PC valve replaced. Got my car back and not even 48 hours later no power and acceleration. Took it back. Called me to tell me why my car had no power Said I needed OEM spark plugs. They tried charging me $260 for changing plugs. Went to pick up my car. Here I was told my fan was broke (sounds like they got pissed I was I paying $260 for spark plugs. BtW spark plugs are $8 each and Autonation charges $150 and they did something but I have no evidence just my fan was working the day I took it In because it was running in the parking lot). Pick up my car whole car smells like smoke and I have a kid. Go to get spark plugs and see my bumper has damaged. I am pissed!!!! Go to call service Keith doesn't want to give me a manager. Call Larry Webb in sales. The only one with brains explained everything to him. He told me to come in to talk to the GM Walt. Came in after having my daughter father who worked for Adams change my plugs. Still having issues. Walt didn't want to check the cameras for if my car got hit. Want to look at my damaged. He didn't care and didn't want to help. Told me I wasn't a customer and couldn't help(dude I had my PC valve replacement earlier that week but you didn't listen). Told me the people putting in my plugs were incompetent (remind you that was my daughters father and she's sitting right next to me). Don't take your car there!

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

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