Mercedes-Benz of Annapolis

I just had the worst experience at Mercedes Benz Service on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National tire warranty that I purchased in Arlington when I bought my car and they said yes over the phone. I went to them and Alex told me they don’t take it, that they sometime have to wait 4-6 weeks to get reimbursed and therefore don’t accept it. Might be a bigger issue if they don’t have cash flow to float a tire for a month… they didn’t offer any alternatives and told me I should go back to Arlington. Now I have to risk my life, driving 45 miles to VA vs 5 miles to Annapolis on the highway with my 50mph donut tire to get this fixed. Arlington said, “it’s pretty simple, we call it in, they approve, and we replace”. They always provide great service. I have purchased two CLS 550’s and two GLS 450’s in the last 13 years, over 300k in vehicles and have never had this type of experience with Mercedes. Mercedes of Annapolis will not get a penny of my money! I guess that also explains why I don’t see many Mercedes in Annapolis MD.