Mercedes-Benz of Annapolis

Mercedes-Benz of Annapolis

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Customer Reviews of Mercedes-Benz of Annapolis

5.0
Overall Rating
(40)
Recommend: Yes (12) No (0)
Write a review: Sales | Service
sales Rating

Great buying experience

by LyndaB70 on 11/28/2017

Casey Duffy is the Best sales person ever. He actually makes car buying stress free and enjoyable. I can’t say enough about his professionalism and his patience. I would highly recommend this dealership and Casey Duffy.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

40 Reviews
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sales Rating

Great buying experience

by LyndaB70 on 11/28/2017

Casey Duffy is the Best sales person ever. He actually makes car buying stress free and enjoyable. I can’t say enough about his professionalism and his patience. I would highly recommend this dealership and Casey Duffy.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Highly recommend!! Great service!

by Meganbtmp on 08/19/2017

Raphael is absolutely amazing!! He really took care of all my needs while my vehicle was in the shop! Even made me a cup of coffee. He truly is wonderful advisor! Very honest and caring. Helped explain what I needed in terms I understood instead of just highly technical terms many advisors I've gone to in the past that just try to use to make you think it's something you need to spend money. He made sure I knew what my money was going to and that it was worth it. Highly recommend him!! Will make sure I'm back to see him!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Awesome buying experience

by Mikeprah on 08/05/2017

I really enjoyed the courteous, professional service I received from Brian Sturgeon during my recent car purchase. Brian went the extra mile from start to finish to make the deal happen. I appreciate all the efforts he put in. Thanks, buddy!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience with Asher Chaudry!

by AngieHaube on 05/09/2017

I didn't think I could afford a Mercedes for my 50th birthday, but my sales consultant, Asher Chaudry thought otherwise! Past credit woes made me reticent to even apply, but Asher showed respect and kindness in his dealings with me and encouraged me to take the risk and apply. He sure knows his product and his company, because a few days later, I drove home in my brand new, beautiful GLA250! Happy birthday to me! Thank you, Asher, for treating me with respect and helping make my dreams come true. I happily and highly recommend you to all my friends. Your low-pressure, service-oriented approach to your clients is refreshing and very much appreciated! I'm a customer....and friend...for life!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Superb Buying Experience

by Joliefleur on 05/06/2017

I purchased a pre-owned Smart ForTwo Passion Cabriolet from Asher Chaudry. He was very enthusiastic and knowledgeable about the Smart brand. He spent time explaining all the features of my 'new' car and answered all of my questions about safety, etc. In the end, I got the price I was looking for without having to suffer through the sales schtick. SERVICE is obviously paramount with Asher. After a full day working, he drove my car from MD to VA, dropped it off at my house, then took the metro home so I wouldn't have to pay extra to have the car shipped to me. As a retiree on a fixed income, I really appreciated that!! I'd recommend this dealership, and especially Asher Chaudry, to anyone looking to buy a quality car. I'd give him 10 stars if I could.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

2017 AMG GLE43

by DLaheru on 02/18/2017

I was looking for an AMG43 and Mike quickly found the one I wanted. very good selection.I think a fair price without a lot of haggling which is what I prefer. great service on the back end the service center is close by and is also first class. this is the 5th car I have purchased from Annapolis since 2002

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellence of Service

by Carbuyerpeta on 01/12/2017

Purchased my 2016 C300 last week Friday and it was an excellent experience. Tyrone Rogers was keen to address my needs. He was friendly and professional while doing so too. Allen from finance was also great and personable. I Highly recommend this dealership and look forward to continued business with them.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great experience

by sandrae3 on 11/13/2016

Brian S. was extremely professional, I had checked out other Mercedes dealership and wanted the best one along with year/color and we were able to reach a great deal and even a better deal in financing. I will certainly recommend buying your Benz from Brian S.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best ever!

by searover4 on 09/30/2016

Over the years I have bought a number of cars, and in the last decade or so a number of expensive ones. My recent experience at MB of A stands out as the best! I hadn't expected to do much more than to gather data when I visited the dealership, but working with Brian S. changed the day from info gathering to purchasing. The knowledge, professional competence and dedication to customer satisfaction made it easy for me to delay no longer, and to make the purchase. Everyone involved knew what they were doing, sensed my interest in proceeding, and made me an attractive offer. No need to negotiate when you believe the price fair. Brian remained with me throughout the process. He is a terrific representative of what marketing and attention to customers' needs are all about. Well done to the senior management of the dealership!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Will Travel for Great Customer Service

by BeingHappy on 08/08/2016

I live in Richmond, VA and couldn't find a dealership in my state that would meet my pricing needs for a new purchase. I contacted MB of Annapolis via the internet. I received a prompt response and after a couple of email exchanges, I was on my way to being a new MB owner. Dwayne B. was my sales person and he was very attentive to my needs and requests (especially for this to be a quick transaction since I had obligations back in Richmond that evening). We met his supporting team members and they, too, were all about making this a great customer experience. It was so worth the 470 miles round trip. In 10 yrs when I'm ready to make another purchase, I won't hesitate to return to their dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellent Purchasing Experience

by delighted4 on 05/13/2016

I gave a 5 star rating because of the exceptional service experienced during the purchase of my vehicle. The salesman, Ty Rogers, was a conscientious, professional, and accommodating gentleman. He took sufficient time to present a comprehensive review of the vehicle. I was comfortable and felt assured of competently driving the vehicle after his detailed explanations regarding the features. I also appreciated a followup call to inquire about my progress and felt that I could contact him if necessary. This was by the best encounter I have had when purchasing an automobile from any dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best Car Buying Experience!

by rachels2212 on 02/25/2016

My husband and I recently bought a CPO C250 from MB Annapolis, and we could not be more happy with our purchase and experience. About a year and a half ago we bought a GLK 250 BlueTec and had such a great experience, we went back for more. We worked with Casey Duffy both times, and cannot say enough good things about him. Good customer service is extremely important to me and the customer service at both the Sales and Service center at MB Annapolis cannot be beat. The experience is really about the customer and the customer's satisfaction rather than just selling a car. We were looking at multiple CPO vehicles, and rather than pushing the more expensive vehicle, Casey helped us decide which car was best for us based on the vehicle itself rather than price, which ended up being the vehicle that was less expensive. This really showed us he wasn't focused on making a sale and his won satisfaction, but rather making sure we were happy. We went to another MB center one time for service because we happened to be in another town, and we will never go back because Annapolis is above and beyond the experiences we've had elsewhere. They've spoiled us and now we refuse to go anywhere else. Thanks Casey!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Beautiful car, terrific salesman, great experience!

by GoMercedes on 11/09/2015

Andy Gallagher, our salesman, made buying our gorgeous Mercedes Benz C300 an easy, fun event. He made sure we found the perfect car at a great price. The other members of the staff we dealt with were equally gracious and friendly, with all of them going out of their way to enhance our car buying experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

No money games played

by PrincessG324 on 07/06/2015

I had a wonderful experience at the Mercedes of Annapolis dealership. After searching for months for my dream car, my husband found it on the dealership website. The car was the color and price that I had been waiting for. Although I live minutes away from the Owings Mills store I decided it was worth the hour drive to Annapolis. I went in and told Casey exactly what I was looking for and what I needed to get for my trade in and he made the deal happen. There were no money games played and I was in and out with my dream car. I would highly recommend this dealership, every single person was friendly and treated us with the utmost professional behavior. Thank you for a great buying experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Car Wash Service

by kbrooke1 on 05/06/2015

In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealership. I took my car for the first wash today and I cannot praise them enough. The service department is like no other I have ever experienced and I have been to many. The area you pull into is spotless and the manner in which staff greet you makes you feel more like you have arrived at a hotel with valet parking and concierge service. The lounge area is extremely comfortable and also spotless. There is a big screen television on the wall that shows the actual area where cars are worked on. You guessed it, even that area is spotless. It seriously was hard to believe that I was in a car service department. I was in and out in less than 30 minutes. Given the overall buying experience from Mercedes-Benz of Annapolis and with today's experience with their service department, I am hooked for life on Mercedes-Benz.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Perfect Sales and Service

by Bruisersdad on 04/19/2015

After more than forty years of buying and maintaining our cars at the big dealerships in Arlington and Bethesda and putting up with people with pompous and arrogant attitudes and poor customer service, we checked out Mercedes-Benz of Annapolis and ended up purchasing an S65 from them. Annapolis Mercedes is like a boutique dealership where you and your car are treated with respect, and everyone who works there shows appreciation for your patronage. This impeccable customer service did not end once we drove away from the dealership. It seems that the Sales (Mike McNicholas) and Service (Rodd Bowman) teams are competing with each other to provide the best personal care and service to their customers. If you want Mercedes-like care, you must try Mercedes-Benz of Annapolis. Dr. M. Sami St. Leonard, Maryland

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Repeat Customer!!

by Bgolway on 03/17/2015

My wife bought her new C250 in 2013 and we were so pleased with the sales experience at Mercedes of Annapolis that two years later, we're back!! And this time for me :-) This time I was looking for a new CLA250 and my salesman, Tony Madarang, was friendly, professional and spent an entire day with us until we got everything just right. I had an idea of what I wanted to spend and figured that I'd have to go without a few options to get the price I wanted. But Tony M found me a super equipped 4-Matic and I ended up with way more options than I expected for the price I wanted! I can't say enough about Tony's service and his help in squaring away my old trade in. He saved me the hassle of returning my tags to DMV and even got me a refund on my tags!! All around great experience and I also have to give a shout out to Dustin in finance for working out my financing. I highly recommend this crew for your next Mercedes!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My husband still can't believe we got such a great deal on a

by goesaround2 on 09/05/2014

2013 C_250. Wayne D and Derek N made it happen and as quickly and painlessly as possible. I had bought a MB 11 years ago and they wouldn't deal at all then. This time it was like open doors and gold all of the way. I bought a week ago and stopped by last night for help figuring out all of the new goodies on this car that I have to learn. Friendly and helpful and offers of come back as new questions arise. i am looking forward to the new car wash too!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Delivery

by Grandbanks47 on 09/02/2014

Just purchased a 2015 s550 4Matic. To say that the car is technologically sophisticated would be a gross understatement. This is not a vehicle where the dealer can flip you the keys and you are off the lot. Accordingly, our sales rep, Brian Sturgeon, went to great pains to walk us through the various systems, menus and yes....sub-menus prior to moving the car an inch. He was wiling to take as much time as we needed and emphasized the desireability of a return visit once we have a few miles on the car. Within days of tasking delivery, I also received a call from the GM to ensure that we were happy with the sales and delivery process. I now have 3 Mercedes (an E, CLK and S)and for years had also owned a Lexus. I used to give the MB guys a ribbing over the superiority of the Lexus experience. MB Annapolis is now well positioned to give the Lexus crowd some real competition in all areas - product quality, sales and service. By the way, I am thoroughly convinced that the 2015 S550 is the finest sedan on the planet.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Service - Paul B

by jgduarte on 07/05/2014

I wanted to memorialize in writing the stellar customer service provided to me by your Sales Consultant, Mr. Paul B. I have purchased cars before and assisted others in this endeavor as well. However, I have never received the service during any prior car purchase like I received from Paul. I found myself in a lurch needing to purchase a new car and spent more than a week looking at the Volkswagen CC. While the CC was my dream car, dealing with the salespeople at the dealerships that sold the CC was proving to be a strategic battle of which I became leery. I could not get the pricing I wanted and the negotiations even spawned false information being provided to me by one salesperson and a nasty email from another. While pricing negotiations is one thing, the false information provided and the nasty email received was truly unacceptable. Additionally, the dealer from which I purchased my previous two cars was absorbed by another dealer and my 17 years of using their service accounted for nothing in my opinion. My fiance asked me to consider a pre-owned certified car from Mercedes Benz of Annapolis. Knowing I am against the purchase of pre-owned cars, she asked me to at least go to your dealership and test drive a Palladium Silver 2013 Mercedes Benz C-250 advertised as having 3,300 miles. That evening, we visited your dealership. Before we even entered the business, Paul was coming out of the door on his way to get a "pop" and happened upon us. Needless to say, the "pop" was forgotten and Paul welcomed us in. Paul started by making one thing clear, which resonated with us. Paul said, "My job is to help you purchase the right car for you. It does not have to be a Mercedes, but hopefully, by the time you make your decision, it will be." At that point, I felt I could lay all my cards on the table, which is something I never done when purchasing or helping to purchase a car. While the car I was interested in purchasing was not available that evening, Paul took us on a test drive using a car, which was the exact same model but a different color. I was almost as impressed by the car as I was with Paul and his professionalism. At the end of the test drive, we agreed to meet the following afternoon so I could test drive the car I was truly interested in possibly purchasing. It was at this point I decided that if everything worked out well the next day, i.e., the service, test drive, and the numbers for the purchase, I would most likely be purchasing a car from Mercedes Benz of Annapolis. Also, I was almost certain at this point that I was not interested in purchasing a Volkswagen CC. The next day, my fiance and I went to test drive the car of which I had an interest. Like the day prior, Paul was as personable and professional and the car I was to test drive all ready. Taking his time, Paul went through the features of the car before taking us on a test drive. While taking the test drive, Paul talked about the service center and showed us where it us. We were so impressed with the car almost as much as we were with Paul. So, I decided to negotiate the purchase. At the end of the negotiations, I made the purchase and ended up only $7 away from my ideal monthly payment. While the others who assisted in the process were professional and responsive, Paul was no doubt the one who was most impressive. Paul and the rest of the employees who helped to ensure the purchase was completed stay at least an hour after the dealership had officially closed. That is service and going above and beyond in my book. Since the purchase, Paul has followed up to ensure I was still satisfied with my purchase. Paul is an excellent Sales Consultant, make that a Sales Partner. The service Paul provided was one where he partnered with me to ensure I found the right car for me and make sure I walked away a satisfied buyer. If Paul's service is indicative of the rest of your sales staff, you must be commended on being able to find the right people to partner with those looking to make a vehicle purchase comfortable and satisfied. Paul B is indeed an excellent representative of your company and a big reason why I am a new and satisfied customer. Paul should be commended on his service excellence, which is why I was compelled to write you. I am only sorry that it took me so long to do so. Thanks again Paul for helping me find the right car for me. Whenever I am in the market for another car I will make sure to see Paul. And, if ever I find someone who is interested in purchasing a car, I will send them to Paul. I am sure after they partner with Paul that they will not need to seek the services of anyone else. Sincerely, Jeffrey Duarte New Mercedes Benz Owner

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2014 GLK 350

by navy75 on 05/23/2014

The sales process was direct, straight forward, and quick. The service was as expected - great. I would recommend this dealer without reservation.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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