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Dealership Service Review
service Rating
Service Department is Terrible
Written byon 03/17/2014
updated 06/03/2025
Bought a brand new Sorrento from dealership. You would think that the goal of a dealership would be to sell new vehicles with no problems. Our new vehicle had a problem with the windshield wiper switch. You would think that a new vehicle would get priority just for the simple reason customers don't expect problems with new vehicles. Needless to say I got the run around with service and the Manager was [non-permissible content removed]. Took the vehicle to another dealer in Baton Rouge to get the problem fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No