Supreme Toyota of Hammond

Over the course of a few days we can to an agreement on price. Through email I verified all numbers including Price, Price after T,T & L, my down payment, rebate/discount amount, and amount to be financed as well as interest rate and monthly payment; everything that was important. I spoke over the phone, through email and through text to verify information several times as well as to say "please do not try to change the numbers when I get there", "I am the 1 out of 10 and if you change the numbers I will leave". I was told several times that it would not happen; that all would be exactly as we agreed. I reminded them the morning I was on my way that I would have to drive 45 minutes one way to sign papers. I was warned about dealerships. I got there and of course as soon as my husband and I sit down with the finance man he begins by telling us how our vehicle comes with a 6 year 75,000k mile warranty. Finally he gets to the numbers and sure enough they are off by ALOT! He then proceeds to tell us, "Oh, that is because that warranty is an extended warranty and it is only an additional $28 monthly INVESTMENT". This is funny because first of all a car is not an investment and secondly, never did he indicate it was an added cost. If you are going to "sell" me something then a price should be indicated, not made out to be a part of the deal already agreed upon. Of course, the $28 still did not equal the major difference in our agreed upon deal so I asked him to print everything so we could find where the discrepancy in numbers were so we could fix it. It was in the price, they were trying to add on additional cost in at least 3 different areas and not apply the rebates/discounts they had agreed to. They are simply hoping that people won't notice or that by this point you are so tired and ready to be done you would be willing to sign. Don't fall for this here or at any dealership. Stick to what they agree to and walk away if they try to change in any way. Finally they call the "sales manager" in. This is where it really gets annoying. He literally takes out a piece of paper and tries to add and subtract numbers in several different ways trying to confuse me. It was hilarious but annoying! I am an accountant, math is my thing! I keep stopping him saying, "no, you didn't add in T,T & L" or "No, you didn't subtract rebates/discounts". He tried for several minutes to make those numbers add up to something they wouldn't and I truly believe he was trying to confuse me. Then he literally said, "these numbers are confusing" (talking about the ones we agreed to in the email and over phone). At this point I am incredibly disappointed. This is simple math: price + T, T, & L = overall cost. Overall cost - Down payment - rebate/discount = amount to be financed. Simple! I finally just said, "look, this is the deal you agreed to and if you are not going to honor it exactly then please stop wasting my time because I am ready to leave". Needless to say, I left! This was a waste of my time and my husband took off work. So many things about this aggravate me, most of all that I had explained to them and verified so many times and pleaded for them to not waste my time and I was assured this wouldn't happen. I guess they were just hoping I would go there and after all that time and energy just want to be exhausted enough to sign anything. Be careful people!