Supreme Toyota of Hammond

Visited Supreme Toyota this week from Baton Rouge. Before arriving I asked (via email) for a general estimate of all fees they charge in addition to the price of the vehicle itself, not including taxes (e.g. license, title, registration, etc.). I was told, in writing, that the fees would total approximately $440. After arriving and looking over the truck (2016 Tacoma), we made an offer and were invited to take a seat in the main lobby area while our sales rep and manager "ran the numbers." Upon their return, they showed us a purchase agreement (which we had to initial) that showed only two items: 1) Full sticker price of the vehicle; 2) A $495 charge for a product called Autoguard, which they said was mandatory, non-negotiable, and in addition to any fees charged "in the finance office" (i.e. title, license, registration). My wife and I expressed immediate concern that the sticker price of the vehicle had not been discounted at all; and that the $495 Autoguard charge had not ever been discussed with us prior to our visit. We explained that we were told, via email, the only extra fees on top of the sticker price would be $440; and as a result, we were very upset to see an additional $495 charge appear on the agreement. The sales manager then offered to reduce the full sticker price of the vehicle by $500 (to "offset" the Autoguard charge), but would not agree to tell us the other, typical fee amounts (i.e. title, license, registration, etc.) unless and until we signed the agreement in front of us. At that point, we were ready to walk out. The sales manager tried to explain that he wasn't trying to rip us off; that the Autoguard product "pays for itself over time"; that he "has mouths to feed"; etc. However, it was hard to believe him: The $495 was never disclosed until it magically appeared on our purchase agreement; and he still hadn't given us an estimate of what the other fees (i.e. title, license, registration) would be. "The back office handles that," he said. "Our finance guy will take care of you." Right. We walked out. Do yourself a favor and never walk in.