Ross Downing Chevrolet
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Service
Written byon 09/17/2014
When I arrived without an appointment I was told we are booked till Friday that was the second time I had this issue about a month ago after dealing with Ross downing for thee years I got anoil change at another dealership because when I called to make an appointment I was told we are booked for a week not sure but I can't wait a week for an oil change. Just to let you know I also own a Nissan an whenever I pull up I am not told you need to wait a week for service that is horrible. Thanks to mike I was able to be fit in this time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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rossdowning on 09/23/2014
Dealer Response
Scotty, it's unfortunate to hear that you did not have a pleasant experience with our service department. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation better.
Sincerely,
Jason Walter
jwalter@rossdowning.com
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