Ross Downing Chevrolet

Today 8:30 AM - 7:30 PM
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Sunday
closed
Monday
8:30 AM - 7:30 PM
Tuesday
8:30 AM - 7:30 PM
Wednesday
8:30 AM - 7:30 PM
Thursday
8:30 AM - 7:30 PM
Friday
8:30 AM - 7:30 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Ross Downing Chevrolet

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

It was a real surprise treat to meet Ray Owens when we went to buy our car

by bigdog0707 on 04/20/2017

Most people are not happy to visit a car dealer because of past car purchases. So we headed out to Ross Downing and we were not too worried having bought four other cars from them over the years. This time we hit a home run. While just parking and looking around the lot on our way inside we met Ray Owens. He introduced himself and asked if he could help and what we were looking for in a new car. We were so surprised when he took out his pad and wrote down exactly what we told him our needs were. We wanted to look at a Cruize hatchback and an Equinox. He showed us several of each and let us drive an Equinox when this is what we wanted. He took all the time that we needed and then spent a couple of hours locating exactly the car and equipment we wanted. He got a great trade in and a very good price of the new car. He was very kind to my wife and answered all of her many questions. We bought the car and went a couple of days later to pick it up. It was really made ready for us and it is beautiful We can not say enough of how happy this man us feel in buying this car. If you need a good car or truck and deal Ray is your man.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

17 Reviews
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sales Rating

It was a real surprise treat to meet Ray Owens when we went to buy our car

by bigdog0707 on 04/20/2017

Most people are not happy to visit a car dealer because of past car purchases. So we headed out to Ross Downing and we were not too worried having bought four other cars from them over the years. This time we hit a home run. While just parking and looking around the lot on our way inside we met Ray Owens. He introduced himself and asked if he could help and what we were looking for in a new car. We were so surprised when he took out his pad and wrote down exactly what we told him our needs were. We wanted to look at a Cruize hatchback and an Equinox. He showed us several of each and let us drive an Equinox when this is what we wanted. He took all the time that we needed and then spent a couple of hours locating exactly the car and equipment we wanted. He got a great trade in and a very good price of the new car. He was very kind to my wife and answered all of her many questions. We bought the car and went a couple of days later to pick it up. It was really made ready for us and it is beautiful We can not say enough of how happy this man us feel in buying this car. If you need a good car or truck and deal Ray is your man.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

EXCELLENT EXPERIENCE

by seminolefever on 04/09/2017

We had an excellent experience working with the folks at Ross Downing purchasing our new Suburban. RAY OWENS was a top-notch professional. After calling from out of state early one morning (found the vehicle that appeared to meet my criteria on their website), we had ironed out the details by midday, and I drove appx 300 miles to meet him and make the purchase later the same day. No surprises, no gimmicks, I arrived to find exactly what I'd been shopping for and was pleased with the price. The transaction was handled seamlessly. Ray went above and beyond to help us - even after the purchase when I was interested in a special-order upgrade. He answered all my questions, even sent photos to help in answering specific questions that I had about a few features of the vehicle. Ray was honest and kind, two qualities that I hadn't found in our shopping elsewhere in the preceding weeks. Service department also very impressive. We drove (again) from out of state for an upgrade that Ray helped to arrange. Mike in service department communicated with us to make it an efficient experience. I would travel to Ross Downing Chev again in a heartbeat should our vehicle require any attention instead of using more convenient local options. Thanks to the team for such great communication, efficiency, and quality work. All in all, this was the best car-buying experience that we've had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Amazing customer service

by ATXformat on 07/15/2016

Tyler Owens and the team at Ross Downing went above and beyond to get me my dream car. They exhausted every possibility until I got financing, had the car driven in from Florida, and then Mr. Owens even delivered my Corvette personally on a Friday night an hour away from the dealership! I've never had such fantastic service anywhere else in my life. The next car I buy will definitely be from Ross Downing Chevrolet of Hammond.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Service and Parts

by lewistlb on 03/31/2016

The staff are always nice and friendly, I live in Denham Springs and would rather go all the way to Hammond where the staff is more knowledgeable than to go closer to home in Baton Rouge. Two different Baton Rouge dealerships gave me some wrong advice that they should have known about. Will always go to Ross Downing for my service needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Ross Downing Survey

by AngelJoe1 on 12/06/2015

Very friendly courteous staff. I would definitely recommend this dealership service department and my salesman Jason was incredible at time of sale and continues to assist with any questions I have. He is awesome!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

6/26/15 Service Appointment

by Orelando on 06/27/2015

Arrived at my scheduled appointment at 10:00. I was immediately greeted by by service advisor by name. I was out by 10:35. If the service continues at this level, I will be a lifetime customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

More than just an oil change

by rschneller on 12/19/2014

I came in for an oil change and found out my Camaro needed a rear end alignment. I was notified and it was resolved.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service at Ross Downing

by gkeen13 on 10/11/2014

As usual, the people at Ross Downing treated me with courtesy and respect. My service experience was nothing short of exemplary.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My Stingray

by bedda on 09/27/2014

Although I live 950 miles from the dealer the transaction went extremely well. The salesman ( Jayson) was very courteous and helpful in the selection of my new Stingray. All of the other personnel that I worked with at the dealership were very professional in their dealings with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Appointment

by Btg1288 on 09/27/2014

There was an error with the online appointment system causing them not to have any record of my appointment. Even though they were unaware a swamped with work on a friday they were able to fit me in and get my service work completed in a very short time. The customer service at Ross Downing is the reason I always have and always will go to them for the service of my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Z/28 from Ross Downing

by Vtwinvic on 09/19/2014

Initial start was rough but in the end the entire team was superb. This includes the two salesman, sales manager and finance manager. Follow up after the sale has been second to none. No regrets with my purchase from Ross Downing

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by Scottyvaccaro on 09/16/2014

When I arrived without an appointment I was told we are booked till Friday that was the second time I had this issue about a month ago after dealing with Ross downing for thee years I got anoil change at another dealership because when I called to make an appointment I was told we are booked for a week not sure but I can't wait a week for an oil change. Just to let you know I also own a Nissan an whenever I pull up I am not told you need to wait a week for service that is horrible. Thanks to mike I was able to be fit in this time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service

by 97corvettes on 04/19/2014

as always, great service, on time, and they gave my car a wash as well. can't beat that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service department

by deesteve1 on 10/02/2013

I brought my wife's 2012 Equinox in for its second oil change. When I arrived every employee I encountered greeted me & asked if I was being helped. The service was handled quickly, professionally & the service advisor kept me informed of the progress & the went over every detail of the work order completed with me. Great Dealership, I highly recommend it to everyone!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ross Downing, Corvette Experts

by joerx on 07/26/2013

I drive 60 miles to have my 09 vette serviced at Ross Downing. I live in Metairie, La. and they are in Hammond. Their service department, the professional set up, the personal attention I receive, and the excellent knowledgeable mechanics are the best I have ever encountered. I recommend this company highly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying a GM vehicle

by 97corvettes on 07/11/2013

Ross Downing Chevrolet is my number one choice for any GM vehicle. There are no high pressure or "tricks" performed by their staff. My experience has always been very satisfactory and I will buy from this dealership in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Dealership!!

by jdw1273 on 08/21/2007

I have puchased several vehicles from Ross Downing and have een completely satisfied every time! I would highly recommend them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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