Bill Hood Chevrolet
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John S Walter
Written by 12/23/2021
onupdated 12/29/2021
A waste of time! Sent the car in for warranty work and routine service. I had an appointment and they only completed one of the five task. I had asked for someone to call me when I picked up the vehicle and I’m still waiting! I called and left a voicemail for Brad Lasalle on 12-22-2021 and over 24 hours later no one has called. 1. One tire still keeps losing air. 2. On one has called about when the transmission can be serviced. 3. The 3 updates to the IPhone system hadn’t corrected the problem. 4. When will someone update me on the warranty parts on order. I made these arrangements well in advance since I’m told y’all have no loaner cars anymore.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No