Bill Hood Chevrolet
Dealership Sales Review
Monday, November 24, 2008 I contacted Hood Northlake Chevrolet about a 2009 Traverse. The salesman was Joshua Spell. I very explicitly explained I wanted their final, out-the-door price after tax, title, license, trade-in, etc. I was very clear about this and Josh understood this. Before I left the dealership I was quoted a price of $39,816.10 for the vehicle. Two or three times I asked Josh to confirm that this was the final, out-the-door price. Each time he responded, "Yes, this is the out-the-door price." The next day my wife test drove the vehicle to make sure she liked it. When I called Josh to finalize the deal he told me he had mistakenly quoted me the vehicle price only, not the final, out-the-door price we had agreed to the night before. The actual out-the-door price was to be $42,598.54. I told Josh I was extremely upset about this 'bait and switch' tactic. I asked to see the paperwork on the vehicle. This paperwork was done by the sales manager, Greg Brumfield. Upon checking the math on the paperwork I found the $42,598.54 price was fradulently in error. That price should have been $41,494.51, a difference of almost $1,100!! I have the paperwork which verifies this. In summary, Hood Northlake Chevrolet tried to cheat me in two ways. First, the bait-and-switch on the price of the vehicle. Second, fradulent math on price worksheet. I can only imagine how many times they have pulled this scam on unsuspecting people in the past.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No