Byerly Ford

I should have known by the filthy condition of the 2020 Ford Escape that Donnie sold us that this was not a dealership that took pride in their product. However, the car had all the bells, whistles and safety features we were looking for, so we gave in to our 16 year-old who loved the car and was paying for the majority of the purchase. Donnie was diffucult to understand and very frustrating to deal with. The car was still dirty when we picked it up a couple of days so that it could br properly detaijled, (crumbs in the console, stains on the cloth seats (that I was able to remove myself)). What transpired over the next week was nothing short of stressful and scary. The car started to shake after the first day home, the sunroof’s shade woukd not close and one of the doors woukd not lock! This was on a a Friday. I called Donnie and he told me to bring it in on the following Tuesday. I brought it in to the service dept Tuesdsy morning at 8:30 when Donnie said they opened and, of course, they didn’t open until 9. Very long, harrowing story short, our car had a post production turbo (that’ NO ONE KNEW ABOUT) that had not been properly installed, which accounted for, not only the shaking, but had punctured the catalytic converter. During this time I could not reach Donnie nor the pre-owned sales manager, Jason. My only point person was my service consultant, Chuck, which is the only reason I gave Byerly any star at all. Finally, after much grief, Jason agreed to take the car back and refund our money. But even THAT was stressful, as Jason said that everything had been taken care of with regard to the lender, but 4 days later, we still had an active loan with Huntington! Jason was out of the office and Jeff, the finance guy was, first, out to lunch, then, gone for the day (at 2 pm)! The following day, after 2 more phone calls, Vee, the receptionist, tracked him down and got him in the phone. Jeff then explained that Jason did not explain things properly (shocker) and that Byerly would first have to cut a check to Huntingto, overnight it, and then, at some point, cancel the loan. None of this had been explained to me and this was 4 days after “returning” the car, and 2 days after trying to get in touch with the finance manager. I could go on, but you get the picture. Would never go back to Byerly, but would follow Chuck to another service station, should he ever leave!