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Don Jacobs Honda


2689 Regency Rd, Lexington, KY 40503 (map)
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Yes (9) No (0)
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Dealership Sales Review

2.3 out of 5 starssales Rating
TERRIBLE HORRIBLE AWFUL STAY AWAY
Written by merc7741 on 11/13/2008

I purchased a 2003 Jeep Liberty from Don Jacobs Honda in May of 2008. The salesman was new, not his fault, but also not very knowledgeable. I was assured that the car had undergone a 125 point safety and service check, so I felt reasonably sure the car was safe and not going to have any major problems. I had to take it back because the front tires kept leaking air, and the alignment was out, the seat belt in the drivers seat did not work properly and the car pulled badly to the left. After leaving it all day, I went to pick it up only to be told, the car had been pulling because the tire pressure was low and that they had fixed the seat belt. I knew the low tire pressure had nothign to do with the way the car was pulling, since I had been putting air in them steady since I bought the car, and this is relevant to what happened next. Several times in the wet weather the car was very skittish and would slide at the front and back wheels, causing you to spin easily. Last month after an unusually heavy rain my daughter was driving and the car started to slide after she had just put air in the tires, and she lost control hitting a curb. The tire burst and the wheel was broken. When we took the car to get the tire replaced the tire specialists told us the jeep had 4 totally wrong size tires on it. We replaced all the tires as well as the wheel, the axle which had been bent when she hit the curb, and the steering knuckles. All to the tune of $1500!!! So forgive me if I doubt that the 125 point safety service check Don Jacobs service department does is worth 2 cents! If they knew what they were doing , they would have seen that the tires were the incorrect size, and replaced them. But I feel all tehy wanted to do was sell at any cost and with no outlay from them. As it was they got their asking price for the car and they are damn lucky my daughter wasnt hurt or they would be talking to a lawyer rather than just an irate consumer and parent. I will never buy another car from them, nor recommend them to anyone, in fact I will do the opposite and tell any one I know looking for a car to steer clear of them. I have written the general manager a letter verbalizing my concerns over 3 weeks ago, and to date have received no reply whatsoever. That tells me their customer service isnt as great as they like to profess either.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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