Rusty Eck Ford
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Dealership Sales Review
sales Rating
Terrible customer service
Written byon 04/28/2009
This dealership was HIGHLY recommended to me when i began to shop around for a new car. Two weeks later, however, I wouldn't recommend it to anyone else. I've gotten nothing but the run around, and obviously no one believes in returning phone calls to their customers. This is bad customer service..... I am terribly disappointed, and at this point, I wish i could just return the new car and get my trade in back, because the new one hasn't even been financed to date! I'm still paying on a car that is no longer in my possession, and driving a car that isn't mine yet. No one returns calls, after repeated messages requesting so, leaving customers in the dark as to the status of their 'deal'.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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zsh on 12/06/2010
Indeed this is how they do business. We didn't have our car financed for 3 months after we purchased it. Stay away from Rusty "Child Screwer" Eck Ford
Reportrustyeck on 12/06/2010
Here at Rusty Eck Ford we strive to completely satisfy all of our customers each and every day. Unfortunately sometimes we do fall short of this goal. We are a business comprised of human beings and sometimes we do make mistakes. We have been in business for 55 years serving our community in many different ways including contributions outside of the automotive dealer segment. We sincerely appreciate any and all comments from our customers and it is our goal to make sure each and every one is satisfied to the best of our abilities. If you would like to contact me directly in regards to this matter, it would be my pleasure to assist you in any way I can. I can be reached by calling the main dealership number and telling my secretary that you are the editor of this review; due to regulations on this site I am not allowed to put my contact number on. I do apologize we fell short of your expectations; I only hope that we can earn the opportunity to do better next time.
Sincerely,
Les Eck
Dealer Principle
Rusty Eck Ford
Reportcoyote6 on 12/06/2010
This exact same thing is happening to me. I have the bank of the car I traded in over 2 weeks ago calling me wanting a payment because Rusty Eck has not paid that loan off yet. I try to call, but get no return calls from the Finance Department. It is going to get to the point that if I don't make a payment on a car that I no longer have in my possession, it is going to affect my credit.
Our Sales guy was great, but I feel the Finance department tells you what they need to tell you to get the job done.
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