Rusty Eck Ford
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Last Purchase from Rusty Eck
Written byon 03/06/2009
I bought a car about 2 months ago but now have found out they signed me up for the extras I told them very clearly I did not want. Now they're refusing to refund my $3,000. The manager at my credit union is also getting no where with them. I'm now having to go through an attorney for the refund of something I never authorized and have paperwork to prove it! I should have gone back to [another dealership]!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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rustyeck on 12/06/2010
Here at Rusty Eck Ford we strive to completely satisfy all of our customers each and every day. Unfortunately sometimes we do fall short of this goal. We are a business comprised of human beings and sometimes we do make mistakes. We have been in business for 55 years serving our community in many different ways including contributions outside of the automotive dealer segment. We sincerely appreciate any and all comments from our customers and it is our goal to make sure each and every one is satisfied to the best of our abilities. If you would like to contact me directly in regards to this matter, it would be my pleasure to assist you in any way I can. I can be reached by calling the main dealership number and telling my secretary that you are the editor of this review; due to regulations on this site I am not allowed to put my contact number on. I do apologize we fell short of your expectations; I only hope that we can earn the opportunity to do better next time.
Sincerely,
Les Eck
Dealer Principle
Rusty Eck Ford
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