Granger Motors

I recently had a disappointing experience with Mitchell Thurman and Granger Ford that I feel compelled to share. My initial interaction with Mitchell was to discuss the purchase of a new 2024 Ford F-350. As part of this process, I inquired about the trade-in value for my current vehicle. They assessed the condition of my vehicle, including acknowledging existing body damage as reported by CARFAX, and quoted a trade-in value of $47,000 (which Mitchell described as a lower offer because of said damage.) However, after I mistakenly mentioned receiving a lower trade-in offer of $25,000 from another shady dealer in my hometown, the situation took a turn for the worse. The manager at Granger Ford, Arin, suddenly requested additional pictures and details of my vehicle, stating they "need to re-evaluate the cost of fixing the body damage." This request was perplexing since we had already agreed on a trade-in value with the damage taken into account. Despite my efforts to clarify and resolve the situation, Granger Ford refused to honor the original trade-in quote instead submitting a new quote of $41,000.00 for trade-in . This backtracking is a classic bait-and-switch tactic, which has caused me to significantly diminish my trust in Granger Ford. I made the choice to rescind my application and request that they inform any banks they had shared my information with of my decision. This experience has been incredibly frustrating and disappointing, especially given Granger Ford's reputation as a 5-star dealer. It's disheartening to see such a lack of integrity in honoring agreed-upon deals based on Granger's emotion regardless of material facts that have never once changed. I would caution anyone considering doing business with Granger Ford to be wary of potential inconsistencies and to ensure all agreements are clearly documented.