Smart Toyota of Quad Cities

My wife and I had seen pictures of the vehicle prior to driving a few hours, and it looked fine. We knew we were buying preowned, so expected some dings, but figured that would be reflected in our conversation with the sales person. We showed up at 10 and the car was not ready until 11:15. I understand things happen but we scheduled it that way for a reason. Already disappointed but not turned away at that point. When we returned from the test drive and we made up our mind to buy, we met with the salesman again and at no point did he want to discuss what the final "out the door" number was (fees were on there that were not well explained). This was our first time buying a car from a dealership and we were passed around for the next 5 hours between finance, sales, and a few others. We didn't see the number until we were in the finance office and the paperwork had been written (I had an idea what it was, but thought we could negotiate some due to the dings and what not). When I mentioned it to the finance officer he told me I would need to go back and discuss it with the salesperson. (which would have taken even longer). I'm glad I took the whole day off because that's what was needed. We were never talked to about an extended warranty or service. Which after our day, would have been a hard sell. Since then, I have already contacted another dealership in my area and they will be taking care of that for me. To sum this up, WE FOUND THE RIGHT CAR AT THE WRONG DEALERSHIP. I was warned about going to this one and I thought that maybe those were "bad days" like we all have. I have never written a review before, but we are so disappointed with their process that I feel inclined to. We bought the car anyway, but I would not recommend them.