Lithia Nissan of Ames
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Dishonest dealers
Written byon 03/02/2016
My experience at this dealership was the worse. I bought a certified pre-owned 2012 Nissan Sentra in July 2015 and within 7 months I had to replace the brake pads and the rotors. To my understanding buying a certified pre-owned vehicle is suppose to give you a sense of security that there should not be any big expenses so quickly after purchase. They were also supposed to send me a check for an oversight that was made and I never received it. So therefore I believe they are not looking out for the customers but are just concerned about the sales. If you want an honest transaction I do not recommend this dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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lithia_motors on 03/04/2016
Dealer Response
Hi Chanice,
Thank you for taking the time to leave a review of your experience with my staff and for taking the time to chat with me recently. At Lithia Nissan of Ames, our goal is to have completely satisfied customers and I hope that our conversation resolved all you concerns. If you have any further concerns or needs in the future, please feel free to reach out to me directly. We will always be willing to do whatever we can to ensure a positive customer experience for you and all of our customers.
Thank you,
Michael Gougherty
General Manager
Lithia Nissan of Ames
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