Lithia Nissan of Ames

Today 08:00 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
08:00 AM - 08:00 PM
Tuesday
08:00 AM - 08:00 PM
Wednesday
08:00 AM - 08:00 PM
Thursday
08:00 AM - 08:00 PM
Friday
08:00 AM - 06:00 PM
Saturday
08:00 AM - 05:00 PM

Customer Reviews of Lithia Nissan of Ames

4.9
Overall Rating
(18)
Recommend: Yes (18) No (0)
Write a review: Sales | Service
sales Rating

Great experience at Lithia Nissan

bySteve_Bieveron 05/04/2018

Brandon Kelty was very helpful, courteous, and efficient. I now have two vehicles from Nissan and have been very pleased with the level of service and care of the staff. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
47 Reviews
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service Rating

Great service!

byJmk1974on 06/05/2018

I arrived at the appointed time for my oil change and was greeted by a friendly gentleman who promptly offered me a drink and a seat in their waiting area. I was a little worried about the time frame since they still hadn't gotten my car in 20 minutes after I arrived but surprisingly they did get it finished by the quoted time. When I picked it up along with paperwork the gentleman was kind enough to answer some quick questions and they always supply you with a free carwash! I will always get my car serviced here!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience at Lithia Nissan

bySteve_Bieveron 05/04/2018

Brandon Kelty was very helpful, courteous, and efficient. I now have two vehicles from Nissan and have been very pleased with the level of service and care of the staff. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchasing a 2017 Pathfinder

byPatrick_fitzon 03/29/2018

My wife and I were in the market for a 3 row SUV and tested a lot from the segment. We narrowed it down to Kia Toyota and Nissan. Given our budget and the effort shown by Malia to get us in the vehicle we wanted that blew away the competition in price. Everyone at Lithia Nissan in Ames was great. Its why they've kept my business for 5 years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repair kebob or Intelligent Key

bytomanne1on 01/24/2018

The first visit we tried a new battery, but it failed to work later. On the return visit it was determine the Intelligent Key was not right and it was replaced. it took less than 30 minutes and the work was done. Service Manager shared that the Intelligent Key was not right and they had replaced. The car was under warranty and I had purchase the extend warranty when the car was purchase. I was very please with the successful work done. It has been several days the Intelligent Key is work excellent. Thank you for great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change & tire pressure light

byIowasuzieqon 01/21/2018

Was able to fit me in with short notice and did not have much of a wait while working on my car. Excellent service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change

byLarryOlson1940on 01/09/2018

I am completely satisfied with the service I get from Lithia Nissan.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rogue SL

byKSerjienon 08/18/2017

We bought the third car from this dealership and had a great experience as usual. We were given the best offer among other dealers in the area. Employees made every effort to make us happy customers and I definitely recommend it to anyone who's interested in upgrading or buying a car. We were also given a good trade in value for our vehicle. Thank you for providing fair business!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great location

byCBCerw1on 08/15/2017

This Nissan service center is the best in the 3 closest to me. There's one in Albert Lea and in Des Moines but this service center is much nicer. The facility is always clean and there are plenty of refreshments offered. Jeff, the service manager is friendly and personable. There is not usually a long wait even if I just drop in without making an appointment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great job

bymisterfixeron 07/22/2017

We made plans to repair the recall item via the phone. I was there the next day, they got me right in, The experience was an excellent one. I would come back in a heartbeat! Roger

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

oil change and tire rotation

bynanabuntingon 07/12/2017

I think they should not charge for tire rotations on original tires when we purchased the car new. I understand charging we you replace the originals.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always good service

byvmpoolyon 06/23/2017

Always able to get service when it is time and always courteous

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service review

byArovneron 06/18/2017

good service. Jeff is very accomidating

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy Buying Experience

bypjcolton52on 05/24/2017

Friendly non-pressured experience. Answered all questions and shared any info asked for during the experience. Given ample time to make my decision.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service for 2017 Nissan Rogue

byJulieR24on 04/25/2017

Very professional, friendly staff, got me in and out in about a half hour. Great place to buy a vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Oil & cabin filter change

bywrock76ton 03/24/2017

Work done was great. My questions were answered. I was informed about possible things that might need my attention, eg. battery, belt etc. I waited in a comfortable waiting room with coffee/ water or pop. Very clean place and friendly staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lithos of Ames

byBrown0510on 11/28/2016

I would recommend anyone to Lithia of Ames. They are all a good bunch of guys and are willing to work as hard as they can to get you in any vehicle. I filled out an app online within a couple days they got a hold of me and had me in a 2015 Altima with outstanding warranty.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service - as always

bydebbiekaaon 10/31/2016

Always a positive experience. Friendly and fast. Plus, I like the coupon for the free car wash!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fantastic Customer Service

byJaredTayloron 10/06/2016

I've had a Nissan of some variety for almost 4 years now and wouldn't take it to any other dealership other than Lithia Nissan of Ames. Jeff has always treated me the best and focuses on what my vehicle actually needs for service opposed to trying to sell me things. He's always very up front and honest. I'll continue to do all my service work there as long as I own a Nissan vehicle. Thanks again!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Keep up the good work!

byMSparkyon 09/14/2016

Haven't checked my warranty yet but I was charged for a tire rotation and I thought that was included with my free oil changes (?)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

bylenzzy11on 08/30/2016

I was very please with my service. I called in for an oil change last minute before traveling and they were able to fit me in. When I arrived, they reminded me of a recall that still had not been taken care of on my vehicle, so were able to also get that done. Thank you Nissan!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service, as usual

byCatesMom93on 08/29/2016

My third vehicle purchase from this dealership. I have had nothing but excellent service from them. Just brought the latest vehicle in for it's first oil change, in and out in less than an hour. Comfortable waiting area. Jeff does a great job. I will continue to use them for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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