Stoops Buick GMC
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Dealership Service Review
service Rating
Vehicle Repair
Written byon 01/10/2019
updated 01/22/2019
Transmission slipping in certain driving conditions. Took vehicle in to diagnose. Service personnel said vehicle needed new transmission mounts. However, there were replace 6 months prior. My mother approved the repair at the Buick dealer. Service technician should have known these were new and this was not the issue. The repair in my opinion was not needed and expense my mother did not need.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes