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Stoops Buick GMC


1251 Quaker Blvd, Plainfield, IN 46168 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
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Yes (1) No (0)
Service Rating
Recommend:
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Dealership Sales Review

1 out of 5 starssales Rating
Did not honor online quote! Bait and Switch!
Written by dealerreview1 on 06/12/2014

We went to Stoops to purchase a new Verano 6/12/14. Before going we conducted our research and used their online program to negotiate a price. We printed the price off and took it in the next morning. The Sales Manager Jim said we were the first to use the program and that he would not be able to honor the price and that it would be $2,000 more than the quoted price. Jim became very irritated when I said "this is a bait and switch" and got up and left. I asked for the general manager (another Jim) and he was "out of town" for the day. Do not deal with the dealership as they are not honest in my opinion. They gave a quoted price in black and white and then said they would not honor it. They are deceptive in their advertising, the sales manager is very rude, and they would not honor their quoted price.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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