Stoops Buick GMC

I was extremely upset when I wrote this review - to say the least! I got a call from Zach the next day and he was very apologetic for what happened during my visit. I genuinely feel that he is a good guy who made a mistake - so I accepted his apology. They dropped the options I didn't want, brought my loan rate way down ... so I returned and bought it. Zach handled the transaction with minimal paperwork - so no shady games [non-permissible content removed] in F&I (unfortunately I forgot his name, but his office is the first one on the left). That's what I wanted all along and I forgive Zach now. I realize that F&I reps get a big commission for selling extended warranties, paint protection, manipulating the loan rate, etc. But THIS F&I guy left a bad impression that I cannot forget. Like I said, as soon as he was aware that I wanted the bare minimum beyond the ordinary fees, his professionalism went out the window. Just "sign here ... and here...and initial here..." was all he had to say. If I inquired into any line on the sheet, he would sigh and pick up the phone looking for Zach. I don't care if he gets paid a handsome sum or absolutely nothing, he is one of the last faces a customer sees and he represents the company through his every action. As hateful as he was, he needs to be removed form having contact with customers. I went to this dealer because of the price of the vehicle. But I expected them to have a staff similar to their competitors who I am familiar with through friends. If the managers of this practice let the F&I guy get away with this kind of childish behavior, I'm sure that attitude permeates the business deeper than I probed. For that reason, for all of my new car servicing, I will go to the dealer closer to my home who I KNOW runs a tight ship and treats EVERY customer with professionalism and kindness. In their business, one goal is to keep you coming back for service and new or used cars in the future. They failed.