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Indy Auto Man


4031 S E St, Indianapolis, IN 46227 (map)
Today 10:00 AM - 7:00 PM
Sales Rating
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Yes (1) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
HORRIBLE STAFF AND POOR MANAGEMENT
Written by Nyvia T on 11/08/2023

UPDATE: The workers at indy auto man not only tried to "compensate me with a $250 check to remove this review" they also told me that they would be unable to rectify this issue unless i changed my review of service! I have included screenshots of their staff texting me such! Do not buy from them they ran my credit for a car they sold hours prior to pulling my credit. Notified me that the car was sold and suggested that i look at their inventory! For context i filled out a credit form for a specific car, which they sold...meaning the car was never in their possession! Weeks later i have a better car.... from a better dealership.... for a better price! And all i asked for from them is a letter stating fault so that i can get the 8 credit inquiries removed. Please see the attached screenshots (screenshots can be found on my google and facebook review) of their staff giving me an ultimatum before sending the letter. Again, poor internal communication, poor management and leadership, and overall 0/10 experience. I will also be taking further action, as this experience has been horrible from sales team to management team!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Victor on 11/22/2024
Dealer Response
Dear Nyvia, Thank you for taking the time to share your experience with us. We genuinely value all feedback, as it helps us improve our services at Indy Auto Man, recognized as one of the best Indianapolis car dealerships. I am truly sorry to hear about the issues you encountered during your visit. It's unfortunate that your experience did not meet our high standards of customer service, which we strive to uphold at our car lot. This is not the level of service we aim to provide, and I assure you that we are taking your feedback seriously. We understand the importance of clear communication, especially when it comes to purchasing used cars in Indianapolis. I would like to personally look into this matter further and ensure that we address your concerns appropriately. Please feel free to reach out to me directly at 317.814.7520. I’m committed to resolving this for you and restoring your faith in our dealership. Thank you once again for your feedback, and I hope to hear from you soon. Warm regards, Victor General Manager Indy Auto Man
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