Classic Kia
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Dealership Service Review
service Rating
Rude manager on duty "Mike"
Written byon 09/19/2020
I did not fully read a service offer received as an email attachment to realize that it did not apply to my kia because it uses synthetic oil. Asking for an explanation, Mike came over and just kept pointing at the wording in the offer about how synthetic oil vehicles may cost more. The conversation became un-necessarily uncomfortable. At one point Mike gestured to the exit and invited me to be on my way. I think Mike needs to re-watch the customer friendly training video.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes