Classic Kia

I came into the Kia side of the Dealership to test drive a 2016 Chevy Traverse. I had bought a 2012 Kia Soul from them new and was extremely pleased with almost everything. Honest, careful, fair. Something I thought no Auto dealer was anymore. I was assigned to Nick from sales and he spent a couple of hours with me as I drove a 2015 Kia Sorrento and the aforementioned Traverse. My wife and I decided that the Traverse would be better to suit our needs. I talked with Nick and the Sales manager as well. I told them I had a trade in that I wanted them to value and they explained to me that the Sales Manager would not be in on Friday(this being late afternoon on a Wednesday) and that a completion of sale would have to be on Saturday. That was fine as I need to arrange financing anyway. I called and left a message for Nick on his voice mail on Thursday to keep him up dated as to my progress. I did not hear back from him but was not worried as they never lied to me before. I called Nicks cell phone on Friday morning(the day the manager was off) and asked him to let me know what was up about the closing. He said he would talk to the manager and get back to me At about 2:30 in the afternoon I got a text(a TEXT) telling me the car was no longer on their lot and was there any other car I might be interested in?. I texted back "What is this all about" No answer. About 10 minutes later I got another text to the effect that someone else had bought the car Wednesday evening. I wrote back" No call, no notice" I said that I was disappointing and that they were unprofessional No response. About 1/2 hour later I got an" I apologize for this"note. I realize that the company did not have a signed sales contract with me and could do what ever they wanted but to sell it just after i had all but promised to buy it without even calling me to give me a chance to decided to buy it then is really unbelievable. And to make matters worse when my wife and I arrived at 3:30 pm to pick up our Soul from service there sat the Traverse in a parking stall. and even better today, Friday evening with a brand new website now on line, the car is still listed for sale. And amazingly enough when I looked for a way to contact them to write a letter of complaint they have no method of contact other than the phone listed on their site and no Executives listed higher than the Sales Manager who I can only imagine ok'ed this whole fiasco. So should you decided to go there I suggest you make sure everything you get is in writing as they are apparently no longer trustworthy. Needlesws to say I will never be back.