Patrick Hyundai

I love my Sonata and this NOT a complaint about the product - but the Sales & Finance department of Patrick Hyundai. I can't say enough GREAT things about the service department there, Randy & Gus are the best! I was happy with my original purchase with them in May 2007, and recently went back to view options on a newer Sonata. I even recommended my mother purchase her next vehicle there. Unfortunatly the sales department had wasted more that 6 hours of her time only to get her into the finance office to sign for the car (the $300 payment she was looking for) to see that the documents printed had included the extended warrantee for an additional $100 a month AND A RATE OF 9.99%!! When my mother expressed her frustration Marty Kroll (Finance Manager) did not have the decency to respond to her & WALKED OUT OF THE ROOM! Apparently it was more important to lock up at closing time and he was not going to honor the deal, let alone apologize for being the typical Sales [violative content deleted], then left my Mom waiting outside for a ride home. I should have followed my instict to never return there myself after that, although I thought being an existing customer, and the current state of the economy I had an opportunity to get a deal. After Dontrell & Nick ran my credit to confirm my 745 score, they came back with an awful rate of 7.5% and an offer of about 1/2 the blue book value of my trade in - so I walked...ran actually. (I will never again in my life let any dealer run my credit without running the numbers, payment/"worksheet" first!) I am happy to say I found a great deal & AMAZING sales team at [another dealership], Downers Grove - although I was shocked to see (while seigning with [another dealership]) that Patrick Hyundai had run my credit with SEVEN banks that day! Thanks for decreasing my credit score 30 points Patrick Hyundai!